Care Experience Program Manager
Alice Peck Day Memorial Hospital•Lebanon, NH
498d
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About The Position
The Patient Relations Specialist plays a crucial role in managing patient and family feedback, including compliments, complaints, and grievances. This position requires strong communication and negotiation skills to effectively resolve issues and improve patient experiences. The specialist collaborates with various departments and leaders to analyze data trends, facilitate interdepartmental initiatives, and advocate for patients and families, ensuring a high standard of service excellence and compliance with regulatory requirements.
