Care Experience Program Manager
Alice Peck Day Health Systems, Corp.•Lebanon, NH
500d
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About The Position
The Care Experience Program Manager at Alice Peck Day Health Systems is responsible for managing patient and family feedback, including compliments, complaints, and grievances. This role involves collaboration with hospital leaders to ensure timely and effective resolution of issues, while maintaining a high standard of communication and emotional intelligence. The manager will analyze data trends related to patient experiences and lead quality improvement initiatives to enhance service excellence and patient satisfaction.
