Care Guide Representative

Allina Health - Saint Paul, MN

Full-time - Entry Level

Hybrid - Saint Paul, MN

Hospitals

About the position

The Care Guide Representative at Allina Health serves as a central facilitator for patients, collaborating with the care team to support patients through all stages of care. This role focuses on developing and maintaining relationships with patients to help them achieve their medical and non-medical goals, utilizing critical thinking and behavior change techniques to enhance care coordination and health outcomes.

Responsibilities

• Acts as the central facilitator to patients supported by the care team.
• Transitions and supports patients through all stages of care.
• Maintains and documents ongoing communications with patients and care team.
• Collects and maintains patient data and reports to facilitate care.
• Communicates with patients, families, and providers to maintain coordination of care.
• Identifies and facilitates resolution to barriers.
• Assists patients in determining resources within the system and the community.
• Ensures connections are made and ongoing needs are met.
• Develops patient-driven goals and supports patients' care.
• Works with patients to develop medical and non-medical goals.
• Reinforces provider and care team communication about the plan of care.
• Engages family and/or friends to support care and goals.
• Supports medication and treatment adherence as needed.
• Uses electronic medical record and other electronic tools for data gathering and interpretation.
• Incorporates appropriate behavior change techniques to empower patients to be active participants in their health.
• Utilizes motivational interviewing techniques.
• Provides behavior change mentorship to other team members or care guides as needed.

Requirements

• Must be 18 years of age with education and/or experience needed to meet required functional competencies as listed on the job description.
• 0 to 2 years of experience in customer service, health care, or community-based role.

Nice-to-haves

• High school diploma or GED
• Bachelor's degree in health care

Benefits

• Flexible schedule
• Fully-benefit eligible position