Care Manager - Safe Options Support

$46,948 - $57,380/Yr

Monroe Plan for Medical Care - Corning, NY

Full-time - Entry Level

Corning, NY

Ambulatory Health Care Services

About the position

Monroe Plan for Medical Care is hiring in Steuben County! Join our team of dedicated, caring professionals in our passionate pursuit of improved access and quality of healthcare for underserved populations. For over 50 years, Monroe Plan for Medical Care, a not-for-profit health care services organization, has been focused on improving the health status of individuals and families who are recipients of government sponsored health insurance. Monroe Plan is the largest Care Management Agencies serving 28 counties and over 3000 members with an outstanding reputation for excellence throughout our service area! We've earned that reputation by providing quality care management focused on compassion, empowerment, and teamwork. Our award-winning work culture is built on these same principles! When you join our team, you can expect to reap the intrinsic rewards of serving others while enjoying flexible work arrangements, competitive pay, superior benefits, and a supportive, inclusive culture!

Responsibilities

• Persistent and assertive outreach and engagement using strength-based approaches beginning either at known 'hang-outs' or 'hot spots' within the local communities or during an inpatient hospital admission or emergency department visit.
• Continuously assess the health and social needs of participants through SOS's conversational and observational assessments and formalized risk assessment tools for those identified as being at high risk.
• Participate in hospital discharge planning meetings to identify the best community resources for returning members.
• Assist with appointment navigation including accompaniment to appointments, transportation training, reengagement in community care, and addressing barriers to care.
• Review documentation and conduct comprehensive psychosocial assessments to determine the medical, psychiatric, housing, and other social needs of the member within the community.
• Obtain historical and collateral information from multiple sources to support members behavioral and physical health needs.
• Monitor, evaluate, and record participants progress with respect to care plan goals.
• Adheres to Monroe Plan professional boundaries and protocols.
• Work in collaboration with the regional partners to identify available housing and to support participants through the process.
• Once housed, work with members and their housing providers to resolve clinical issues that are impacting the member's ability to manage and retain supportive housing.
• Foster relationships with community providers to ensure that members are connected with appropriate services as they transition back into the community.
• Collect and report data, as required and work with team leader and other SOS staff to use data to inform future care delivery.
• Adhere to program documentation requirements in the Electronic Health Record.
• Provide program information to members and providers, and other organizations as requested to introduce and support program participation.
• Presents in a professional and articulate manner that supports the development of a therapeutic relationship with the member and community providers.
• Provide feedback to providers regarding the progress made and barriers encountered by their members.
• Demonstrates listening skills to support member engagement and development of a person-centered plan of care.

Requirements

• Bachelor's degree or higher in Psychology, Social Work, Sociology, or related field.
• Minimum of two years of previous care management experience, working with the Medicaid population.
• Minimum of two years' experience in providing advocacy services to people who are mentally ill and/or homeless.
• Knowledge of homeless resources, shelter systems and transportation systems.
• Knowledge of counseling principles and methods for mental illness and substance use disorders.
• Knowledge of treatment, rehabilitation, and community support programs as they relate to recipient/residents, families, and staff.
• Ability to develop, evaluate, implement, and modify treatment intervention to meet the needs of individual recipients.
• Ability to prepare accurate and timely reports.
• Demonstrates ability to respect individual/family diversity and maintain confidentiality.
• Demonstrates ability to work as a team member.
• Knowledge of and ability to work collaboratively with providers and county/community health and human services.
• Ability to demonstrate excellent communication skills both oral and written as well as strong interpersonal skills.
• Proven ability to work independently and to manage time appropriately.
• Strong organizational skills.
• Computer literate. Must be able to pass computer documentation competency testing for all software platforms used within the program.
• Candidates will need a NYS driver's license and to own or have access to reliable transportation that enables them to fulfill travel requirements of the job including but not limited to, daily visits to members' homes.

Benefits

• Flexible work arrangements
• Competitive pay
• Superior benefits
• Supportive, inclusive culture
• Comprehensive benefits package