Curative - Austin, TX
posted 3 days ago
Curative has launched a health plan that is distinct from traditional offerings, placing Care Navigators at the forefront of this innovative approach. The Care Navigator plays a crucial role in the Curative member-oriented health plan by being assigned to specific member accounts. Their primary responsibility is to assist patients in navigating the complexities of healthcare, encouraging engagement in preventative care, and partnering with them to achieve their health goals. This position is essential in ensuring that members have positive experiences while seeking and receiving care, which is a cornerstone of Curative's mission. In this role, Care Navigators are tasked with empowering members to take charge of their health by providing them with the necessary tools and educational resources to adopt healthy lifestyle behaviors. They collaborate closely with Curative physicians and clinical staff to deliver personalized, preventative care tailored to each member's needs. By optimizing care and health outcomes, Care Navigators play a pivotal role in enhancing the overall patient experience. They are also responsible for supporting the operational aspects of the practice, which includes care coordination and developing metrics to track member engagement and identify those with unmet healthcare needs. A significant part of the Care Navigator's duties involves anticipating care interventions before serious health issues arise, thereby improving patient experiences. They educate patients about their health plans, address any questions, and follow up after health appointments to ensure that all needs are met. This position requires a thorough understanding of Curative's technology products, clinical programs, and policies, enabling effective communication with patients. Care Navigators utilize Electronic Health Records to manage patient information and are expected to greet patients warmly, providing tours of Curative facilities when necessary. This full-time position may require evening and weekend hours, with various shift options available throughout the week. The role adheres to US regulatory and Quality System requirements, ensuring compliance in all operations.