Career Advisor (TANF Case Manager)

Equus - Mesa, AZ

Full-time - Entry Level

Mesa, AZ

Repair and Maintenance

About the position

The Career Advisor (TANF Case Manager) role focuses on building professional relationships with clients to help them overcome barriers to employment. This position involves comprehensive case management, facilitating workshops, and collaborating with various stakeholders to ensure clients achieve their employment goals. The advisor will also manage program offerings and maintain detailed documentation of client interactions.

Responsibilities

• Build a professional one-on-one working relationship with clients to aid in eliminating challenges to obtaining and retaining employment.
• Provide consistent and comprehensive case management and follow-up.
• Conduct new customer orientation and ensure positive outcomes are met as required by contract.
• Work with schools and management to ensure appropriate documentation is completed and received.
• Facilitate all professional development workshops and maintain an organized database of clients.
• Ensure participants follow through with planned activities as outlined in the contract with the funding agency.
• Provide individualized assessment of work and referrals to community or social service agencies when needed.
• Accurately complete required documentation for enrollment and document all participant contacts and activities in case notes.
• Create solutions to participant attendance problems and assist in the preparation of project reports as needed.
• Manage programs, including coordination of workshops and collection of placement data.
• Work collaboratively with the business services team to identify job opportunities and necessary qualifications.
• Develop and maintain a standard communication plan to keep staff aware of center-wide issues and operational goals.
• Participate in training, capacity building, and professional development activities.
• Work with leadership to identify operational challenges and implement process improvements.
• Provide operational support and coverage as needed.

Requirements

• Bachelor's degree from an accredited college or university in education, social services, healthcare, or communications.
• Two years of experience in career advisement and development, workshop facilitation, and public speaking.
• Ability to maintain flexibility as needs of contract or contractor require.
• Working knowledge of MS Office and Google Docs.
• Strong written and verbal communication skills.
• Demonstrated leadership skills in environments with multiple stakeholders and diverse objectives.
• Professional understanding of various occupations and career paths, ideally in healthcare.
• Customer service experience required.

Nice-to-haves

• Experience in developing workforce curriculum and content development.
• Ability to prioritize tasks and document visits and contacts.

Benefits

• Hybrid work schedule (office and remote days may be available).
• Extensive learning opportunities and networking programs.