Career Coach, CS

About the position

The Career Coach (CC) is a role that will play an integral part in client success and building partner relationships. The CC will be responsible for providing vocational training and case management services with the goal of identifying individuals ready and willing to work in middle skills jobs and ensuring they have the training and skills needed to secure and retain employment in high growth, high wage sectors. The successful candidate will have the ability to use independent judgment, exceptional organizational skills, and a willingness to incorporate into their work emerging industry best practices and techniques.

Responsibilities

• Manage day-to-day case oversight for both working and non-working clients, including career planning and training discussions.
• Conduct client assessments covering job readiness, substance abuse, legal, mental/physical health histories, and provide appropriate referrals for education, training, and social services.
• Deliver personalized job readiness support, such as resume building, interview preparation, job application guidance, and computer skills tutorials.
• Assist clients in navigating and succeeding in vocational training programs, including paperwork completion, scholarships, and addressing challenges during training.
• Lead job preparation classes and related seminars as needed.
• Maintain and update referral resources to support client training and employment search efforts.
• Coordinate client workshop attendance and program enrollment with partner education/training institutions.
• Work closely with partner agencies to ensure effective delivery of programming.
• Conduct outreach to develop on-the-job training sites and identify suitable training opportunities for clients.
• Collaborate with local One Stop Centers to co-enroll clients in supportive services.
• Maintain a directory of available training programs, including requirements, enrollment processes, and program details.
• Partner with External Relations and Business Development teams to align client training with employment opportunities.
• Track and document client progress, services provided, and outcomes in the Salesforce database.
• Generate reports and analyze data to monitor client and program performance.
• Streamline enrollment processes with training providers to facilitate client access to opportunities.
• Evaluate client education, skills, and job interests to match them with appropriate training or services.
• Address employability challenges by coordinating with Employment Specialists to provide necessary support and community referrals.
• Adhere to all Chrysalis policies and procedures.
• Support the Chrysalis Mission and adhere to the Chrysalis Code of Ethics.
• Other duties as assigned.

Requirements

• Passion for Chrysalis's mission and dedication to serving marginalized or low-income populations.
• Exceptional interpersonal, customer service, and public speaking skills, with the ability to use tact and diplomacy in all interactions and effectively represent Chrysalis to external audiences.
• Strong organizational and time management skills, with the ability to prioritize tasks, work independently, and adapt to a fast-paced environment.
• Flexible and self-motivated, with a proactive 'can-do' attitude.
• Demonstrates cultural sensitivity and respect for diverse lifestyles and backgrounds.
• Maintains confidentiality and exercises discretion when handling sensitive information.
• Proficient in internet research and Microsoft Word, Excel, and PowerPoint, with a willingness to learn additional applications as needed.
• Willingness to work a flexible schedule based on organizational needs and to travel to meetings or other sites (mileage reimbursed).

Benefits

• Medical
• Dental
• Vision
• Life
• Long Term Disability
• Flexible Spending Accounts
• Parking/Transit Accounts
• Paid time off
• Paid holidays