Career Coach - Education and Employment

Madison Strategies Group - Tulsa, OK

Full-time - Entry Level

Tulsa, OK

Educational Services

About the position

As a Career Coach at Madison Strategies Group, you will play a pivotal role in transforming the lives of individuals in your community by guiding them through their educational and employment journeys. This full-time position requires a passionate individual who is dedicated to helping others achieve their career goals. You will be responsible for building strong relationships with program customers, assisting them in exploring, enrolling, and completing training programs that enhance their job opportunities and career advancement. Your work will directly impact the community by providing essential support and resources to those seeking to improve their employment prospects. In this role, you will conduct interviews with potential program customers to assess their employment history, educational background, and career aspirations. You will instruct individuals in various career development techniques, including job search strategies, resume writing, and interview preparation. Regular goal-setting meetings will be a key component of your responsibilities, allowing you to maintain ongoing communication with customers to track their progress toward achieving their employment, advancement, and educational goals. Additionally, you will be tasked with evaluating customers' abilities and interests through assessments and interviews, helping them overcome obstacles by making appropriate referrals to address issues such as childcare, transportation, and other life challenges. You will also promote career-related programs and events, such as job fairs and workshops, to further support customers in their career development journey. Your collaborative efforts with Program Coordinators and the Business Services Team will be essential in ensuring that customers are matched with suitable job opportunities that align with their skills and qualifications.

Responsibilities

• Interview potential program customers to learn about their employment history, educational background, and career goals to identify suitability for the programs.
• Instruct individuals in career development techniques, such as job search and application strategies, resume writing, and interview skills.
• Evaluate customers' abilities, interests, and personality characteristics using assessments, interviews, or professional sources.
• Conduct goal-setting meetings with customers and maintain frequent, ongoing communication to track their progress toward employment, advancement, and/or education and training goals.
• Assess needs and assist customers in overcoming obstacles by making appropriate referrals, including scheduling problems, childcare, transportation, family crises, and other life situations.
• Enroll customers in educational programs based on interests, aptitudes, or assessments.
• Promote career and employment-related programs and events, such as job fairs and career workshops.
• Meet the program's goals for customers completing training programs, job placement, promotion, and job retention.
• Record daily activity in Salesforce and report weekly progression toward program goals.
• Complete customer-facing and internal tasks on time utilizing the organization's project management system.
• Work closely with Program Coordinators to meet program goals, strategically solve problems, and provide backup support to the Program Coordinators.
• Collaborate with the Career Services Director to ensure customers' progress toward career and employment goals.
• Work collaboratively with the Business Services Team to determine the types of jobs that match the skills and qualifications of training graduates.

Requirements

• Associates Degree required; BA or BS degree preferred.
• 1-2 years of mentoring or coaching experience leading individuals to personal or professional goals (or relatable experience).
• Minimum of 2 years successfully working in an office environment.
• Comfortable conducting presentations in front of large groups or one-on-one settings.
• Skilled in planning, identifying priorities, and providing solutions.
• Must have schedule flexibility; occasional evening and weekend work required.
• Must have personal transportation that can be used throughout the workday.
• Desire to work as part of a team driven by data and results, dedicated to achieving positive outcomes while maintaining a positive atmosphere.
• Enjoy working in a collaborative work culture and handling multiple priorities throughout the workday.
• Excellent verbal and written communication skills.
• Proficient computer skills and experienced knowledge of Microsoft Office, Gmail, and Google Drive, with the ability to adapt to new equipment and technology.
• Working knowledge of Salesforce or similar software preferred.