Career Coach - WIOA

Southwest Key Programs - Harlingen, TX

Full-time

Harlingen, TX

Social Assistance

About the position

The Career Coach is a pivotal role within the Workforce Innovation & Opportunity Act (WIOA) program, dedicated to assisting both adults and youth aged 14-24. This position is primarily focused on providing comprehensive services that include eligibility verification, case management, assessment, and progress monitoring for participants. The Career Coach will work closely with clients to ensure they receive the necessary support to achieve employment at or above the self-sufficiency wage, with a strong emphasis on job retention for at least one year post-program exit. In this role, the Career Coach will be responsible for conducting assessments to identify client needs and developing tailored employment plans. They will also coordinate supportive services, such as childcare and transportation assistance, to help eligible customers overcome barriers to employment. Follow-up services are a critical component of this position, ensuring that clients receive ongoing support and that their progress is monitored effectively. The Career Coach will maintain consistent contact with participants, preparing and submitting case file documentation while ensuring data accuracy in the TWIST system. Collaboration with other staff members is essential to meet participants' goals, and maintaining confidentiality of customer records is paramount. Additionally, the Career Coach may facilitate group orientations and is expected to travel for meetings, training, outreach, and other activities. The ability to adapt to change and handle various essential tasks as assigned is crucial for success in this role.

Responsibilities

• Provide information to potential WIOA participants and verify eligibility for WIOA services.
• Conduct assessments to determine client needs.
• Develop and track employment plans and provide case management for each client.
• Coordinate supportive services such as child care and transportation assistance to eligible customers.
• Conduct follow-up with supportive services providers and clients via phone, mail, home visits, etc.
• Maintain consistent contact with participants as appropriate to monitor a participant's progress towards their goals.
• Prepare, submit and monitor case file documentation throughout the duration of client participation in the program, ensuring that data is entered into TWIST system in an accurate and timely manner.
• Work closely with other staff to ensure participants' goals are met.
• Maintain strict confidentiality of customer records.
• May facilitate group orientations.

Requirements

• Baccalaureate degree (preferred) or 60 credit hours with 3 years full-time qualifying experience.
• Minimum one year in case management or customer service experience.
• Excellent oral and written communication skills.
• Own transportation to use in the performance of duties.
• Professional appearance and attire.

Nice-to-haves

• Proficiency in Microsoft Office software.
• Ability to data enter and extract information from a computer system.
• Familiarity with the communities being served and knowledge of local needs and resources.
• Bilingual (English/Spanish).