Career Coach - WIOA

Southwest Key Programs - Harlingen, TX

Full-time - Entry Level

Harlingen, TX

Social Assistance

About the position

The Career Coach is a pivotal role within the Workforce Innovation & Opportunity Act (WIOA) program, dedicated to assisting both adults and youth aged 14-24 in achieving their employment goals. This position is responsible for a range of services that include eligibility verification, case management, assessment, and progress monitoring. The Career Coach will work closely with participants to ensure they receive the necessary support to secure employment that meets or exceeds the self-sufficiency wage, with a focus on job retention for at least one year post-program exit. In this role, the Career Coach will provide essential information to potential WIOA participants, verifying their eligibility for services. They will conduct thorough assessments to identify client needs and develop tailored employment plans. The Career Coach will also coordinate supportive services, such as childcare and transportation assistance, to help eligible customers overcome barriers to employment. Regular follow-up with both service providers and clients will be crucial to monitor progress and ensure that participants are on track to meet their goals. Documentation is a key aspect of this position, as the Career Coach will prepare, submit, and monitor case file documentation throughout the duration of each client's participation in the program. This includes accurate and timely data entry into the TWIST system. Collaboration with other staff members is essential to ensure that participants' goals are met, and maintaining strict confidentiality of customer records is a must. The Career Coach may also facilitate group orientations to engage and inform participants about available services and resources.

Responsibilities

• Provide information to potential WIOA participants and verify eligibility for WIOA services.
• Conduct assessments to determine client needs.
• Develop and track employment plans and provide case management for each client.
• Coordinate supportive services such as child care and transportation assistance to eligible customers.
• Conduct follow-up with supportive services providers and clients via phone, mail, home visits, etc.
• Maintain consistent contact with participants as appropriate to monitor a participant's progress towards their goals.
• Prepare, submit and monitor case file documentation throughout the duration of client participation in the program, ensuring that data is entered into TWIST system in an accurate and timely manner.
• Work closely with other staff to ensure participants' goals are met.
• Maintain strict confidentiality of customer records.
• May facilitate group orientations.

Requirements

• Baccalaureate degree (preferred) plus a minimum of one year in case management or customer service, or may be substituted with 60 credit hours and 3 years of full-time qualifying experience.
• Excellent oral and written communication skills.
• Own transportation to use in the performance of duties.
• Professional appearance and attire.

Nice-to-haves

• Proficiency in Microsoft Office software with the ability to data enter and extract information from a computer system.
• Familiarity with the communities being served, with knowledge and understanding of local needs and resources.
• Bilingual (English/Spanish).