Career Coach - WIOA

Southwest Key Programs - Palm Valley, TX

Full-time - Entry Level

Palm Valley, TX

Social Assistance

About the position

The Career Coach is responsible for providing services to adults and youth through the Workforce Innovation & Opportunity Act (WIOA) program. This role involves eligibility verification, case management, assessment, and progress monitoring to ensure that clients achieve employment at or above the self-sufficiency wage. The Career Coach will also coordinate supportive services and provide follow-up to ensure necessary supports are in place for clients.

Responsibilities

• Provide information to potential WIOA participants and verify eligibility for WIOA services.
• Conduct assessments to determine client needs.
• Develop and track employment plans and provide case management for each client.
• Coordinate supportive services such as child care and transportation assistance to eligible customers.
• Conduct follow-up with supportive services providers and clients via phone, mail, home visits, etc.
• Maintain consistent contact with participants to monitor their progress towards goals.
• Prepare, submit and monitor case file documentation throughout client participation in the program.
• Ensure data is entered into the TWIST system accurately and timely.
• Work closely with other staff to ensure participants' goals are met.
• Maintain strict confidentiality of customer records.
• Facilitate group orientations as needed.

Requirements

• Baccalaureate degree (preferred) or 60 credit hours with 3 years full-time qualifying experience.
• Minimum one year in case management or customer service experience.
• Excellent oral and written communication skills.
• Own transportation for job duties.
• Professional appearance and attire.

Nice-to-haves

• Proficiency in Microsoft Office software.
• Ability to data enter and extract information from a computer system.
• Familiarity with the communities being served and knowledge of local needs and resources.
• Bilingual (English/Spanish) preferred.