Career Coach

$40,000 - $59,000/Yr

Unclassified - Cookeville, TN

Full-time

Onsite - Cookeville, TN

About the position

The Career Coach position at Goodwill Industries Middle TN is designed to assist program participants in developing job-seeking skills, finding and retaining employment, achieving educational or training goals, and maintaining financial stability through middle-skills career pathways. The role involves coordinating services to address barriers to education and employment, providing ongoing counseling, and supporting individuals in meeting their personal and professional goals.

Responsibilities

• Create a positive and inviting atmosphere for individuals seeking assistance with training and/or employment.
• Conduct intake appointments and maintain ongoing relationships with individuals seeking employment and/or training.
• Support participants' employability by identifying training and educational needs, enhancing soft skills, and assisting with resumes and job applications.
• Build and maintain relationships with community employment service providers and resources to address families' needs and goals.
• Engage in job development, including outreach to employers and attendance at job fairs and related events.
• Spend at least 50% of time out of the office in the community, providing excellent customer service.
• Supervise and train volunteers working in the center facility.
• Interact courteously and professionally with all personnel and community professionals.
• Maintain client flow in the center, ensuring high levels of service and necessary information for all clients.
• Communicate with clients through email, telephone, and in person, documenting contact information.
• Create documents and postings for department events such as job fairs and training.
• Compile weekly listings of external job openings and email job leads to clients.
• Manage supplies for the center and assist in maintaining databases with accurate client and employer information.
• Utilize Microsoft Word and Excel to create documents and reports, and maintain electronic calendars for scheduling.
• Provide support to the department, including weekly reports to supervisors with requested data.
• Comply with all company policies, procedures, and legal requirements.
• Maintain a clean and safe work environment.
• Coordinate correspondence with outside agencies as needed.
• Perform other duties as assigned by management.

Requirements

• Associate's degree in a related field required.
• 1 - 3 years of relevant experience required.
• Minimum of 2 years office experience required.
• Excellent telephone skills with clear pronunciation and friendly tone.
• Ability to handle situations in a calm and positive manner.
• Proficient in Microsoft Word, Excel, Outlook, and the Internet, with the ability to learn new software as needed.
• Excellent typing and data entry skills.
• Basic math skills (addition, subtraction, multiplication, and division).
• Strong organizational skills and ability to learn new processes quickly.
• Strong written and oral communication skills, able to communicate effectively with all levels of management and employees.
• Strong customer service and interpersonal skills.
• Strong time-management skills and attention to detail.

Nice-to-haves

• Bachelor's degree preferred.
• Office management and/or placement experience preferred.