Career Coach

Diversified Services Network - Indianapolis, IN

Full-time - Entry Level

Indianapolis, IN

Professional, Scientific, and Technical Services

About the position

The Career Coach position focuses on providing case management services to assist customers in preparing for employment that leads to self-sufficiency. The role involves conducting assessments, facilitating access to training and employment services, and providing career guidance to help customers achieve their employment goals.

Responsibilities

• Provides case management with a focus on helping customers prepare for employment that leads to self-sufficiency.
• Conducts a complete assessment utilizing various techniques including computer-based assessments, interest inventories, and one-on-one interviews.
• Facilitates customer access to training, education, barrier-removal services, and employment services.
• Interviews customers to gather information on training needs, educational background, work experience, skills, interests, and eligibility.
• Verifies eligibility for program service.
• Provides career guidance and assistance to customers to identify employment goals and career development needs.
• Develops achievable and realistic service and employment plans, then monitors customer progress.
• Provides follow-up after job placement to ensure job retention and the elimination of barriers that may impede job retention.
• Ensures case record documentation is current, accurate, thorough, and compliant with the law, regulations, and established policies and procedures.
• Maintains job seeker case files in an audit-ready state.
• Performs other duties as assigned.

Requirements

• Bachelor's Degree from an accredited university/college, or equivalent work experience.
• Excellent verbal and written communication skills.
• Demonstrated customer service skills.
• Familiarity with the communities being served, with knowledge and understanding of local needs and resources.
• One to three years of experience in workforce development or related programs.

Nice-to-haves

• Bilingual a plus.

Benefits

• 401(k)
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance