Career Coach

$40,000 - $59,000/Yr

Goodwill Industries Middle TN - Cookeville, TN

Full-time

Onsite - Cookeville, TN

About the position

The Career Coach position at Goodwill Industries Middle TN is designed to assist program participants in developing job-seeking skills, finding and retaining employment, achieving educational or training goals, and maintaining financial stability through middle-skills career pathways. The role involves coordinating services to address barriers to education and employment, providing ongoing counseling, and supporting individuals in meeting their personal and professional goals.

Responsibilities

• Create a positive and inviting atmosphere for individuals seeking assistance with training and/or employment.
• Conduct intake appointments and maintain ongoing relationships with individuals seeking employment and/or training.
• Support participants' employability by identifying training and educational needs, enhancing soft skills, and assisting with resumes and job applications.
• Build and maintain relationships with community employment service providers and resources.
• Engage in job development, including outreach to employers and attendance at job fairs.
• Spend at least 50% of time in the community conducting outreach activities and providing excellent customer service.
• Supervise and train volunteers working in the center facility.
• Maintain client flow in the center to ensure high service levels and necessary information is provided.
• Communicate with clients through various channels and document contact information.
• Create documents and postings for department events, including job fairs and training.
• Manage supplies for the center and assist in maintaining databases.
• Utilize Microsoft Word, Excel, and other software to create documents and reports.
• Maintain communication with clients regarding training programs, job searching, and placements.
• Provide weekly reports to direct supervisors with requested data.
• Comply with all company policies and legal requirements, ensuring a clean and safe work environment.

Requirements

• Associate's degree in a related field required.
• 1 - 3 years of relevant experience required.
• Minimum of 2 years office experience required.
• Excellent telephone skills with clear pronunciation and friendly tone.
• Ability to handle situations calmly and positively.
• Proficient in Microsoft Word, Excel, Outlook, and internet usage.
• Excellent typing and data entry skills.
• Basic math skills (addition, subtraction, multiplication, division).
• Strong organizational skills and ability to learn new processes quickly.
• Strong written and oral communication skills.
• Strong customer service and interpersonal skills.
• Strong time-management skills and attention to detail.

Nice-to-haves

• Bachelor's degree preferred.
• Office management and/or placement experience preferred.