Career Coach

$44,970 - $44,970/Yr

Ser Metro-Detroit - Highland Park, MI

Full-time - Entry Level

Highland Park, MI

Educational Services

About the position

The Career Coach position is focused on assisting Wayne County justice-involved residents in achieving employment through a regional grant program. The role involves assessing jobseekers' needs, developing individualized employment plans, providing job readiness training, and facilitating connections to job placement services. The Career Coach will manage a caseload of intensive jobseekers, ensuring they receive the necessary support and resources to enhance their employability and achieve successful job placements.

Responsibilities

• Interviews jobseeker to assess service needs.
• Develops an Individual Employment Plan (IEP) with the jobseeker that identifies interests, goals, needs, and placement strategy.
• Creates a Discharge Plan with the jobseeker that outlines next steps post-release.
• Assesses jobseeker's career and job readiness and recommends strategies to enhance marketability.
• Identifies problem areas and service gaps, implementing a Career Plan and preparing reports for the supervisor.
• Refers jobseekers who are not job ready back to partners for additional services.
• Ensures jobseekers are connected with job placement services, including recruitment events.
• Refers jobseekers to the Reentry Employment Specialist/Navigator for job match and retention support.
• Screens caseload to refer candidates to Temporary Work Experiences (TWE).
• Participates in job search and placement events, promoting teamwork and jobseeker satisfaction.
• Cross-trains with the Reentry Career Services team to support program outcomes.
• Performs visits to jobseekers' residences, training providers, and employers as necessary.
• Participates in ongoing professional development and maintains knowledge of best practices in workforce development.
• Manages a caseload of no more than fifty (50) intensive jobseekers, ensuring accurate documentation in databases.
• Provides follow-up services after job placement to ensure retention.
• Documents efforts and outcomes in participant CMS profile and case file.
• Works closely with referral partners and Employment Specialist/Navigator to ensure successful outcomes for jobseekers.
• Maintains case reporting in MIS systems and jobseeker's files.
• Performs other related duties as assigned by SERCO leadership.

Requirements

• Bachelor's degree in a human services or related field.
• Experience in career planning, placement, and employment training preferred.
• Knowledge of education, training, and community resources.
• Familiarity with case management principles and program policies.
• Experience meeting performance metrics for high-risk client bases.
• Knowledge of Human Centered Design principles, including Motivational Interviewing.
• Ability to communicate effectively and assess jobseeker needs.
• Proficiency in Microsoft Office applications (Word, Excel, PowerPoint, Access).
• Valid Michigan Driver's License and reliable transportation.

Nice-to-haves

• Bilingual language skills are a bonus, but not required.

Benefits

• Full-time position with hourly pay of $21.62.
• Opportunity for professional development and training.