Career Coach

$52,000 - $53,040/Yr

All Peoples Community Center - Los Angeles, CA

Full-time - Mid Level

Los Angeles, CA

Social Assistance

About the position

The AJC Career Coach at All Peoples Community Center is responsible for enhancing the employability and quality of life for participants, particularly vulnerable populations such as veterans, disabled individuals, and those experiencing homelessness. This full-time position involves recruiting, enrolling, and coaching adult job seekers, facilitating access to industry-specific training, and developing job-readiness soft skills to help participants secure living-wage careers.

Responsibilities

• Conduct orientations and outreach programs for AJC initiatives.
• Manage service delivery and client support within the program.
• Develop partnerships with Community Based Organizations and local providers to connect clients with services.
• Case manage 132 clients annually.
• Create and deliver employment training sessions with a target of securing at least 50 participants annually.
• Assist 86 community members annually in securing employment up to living wage, with a focus on sourcing at least 38 participants from the created training sessions.
• Assist community members obtain employment with a living wage or higher; improve employment opportunities including helping clients secure self-employment.
• Coordinate the referral process for services.
• Interview WIOA referred clients and conduct career, aptitude, skill, and educational assessments, providing work readiness coaching.
• Develop Individual Employment Plans (IEP) for clients and facilitate job placements.
• Serve a minimum of 80 'hard-to-serve' participants.
• Process WIOA scholarship applications and seek leverage training funding.
• Maintain case files, complete JTA forms, prepare training materials, and handle support service invoicing.
• Track client expenditures, activities, and outcomes.
• Conduct workshops covering resume writing and interviewing skills.
• Conduct follow-ups with participants for 12 months after program completion.
• Maintain records of participant engagement and program activities, aiming for a job seeker customer satisfaction rating of 9.0.
• Employ various recruitment strategies, including social media and virtual platforms, to engage vulnerable populations.
• Understand the eligibility requirements, service delivery components, and outcomes of multiple grants assigned to the program.
• Work in conjunction with case management and housing stability services to serve participants and meet programmatic goals and outcomes.
• Conduct intakes to enroll clients for FSC services.
• Build customer retention and engagement using phone calls, emails, in-person contact, and mail to encourage more robust engagement with clients.
• Participate in community outreach activities and special events year-round, including food and fund distributions.
• Maintain an accurate and up-to-date record of all participant contacts.
• Prepare and submit all required internal and external reports to All Peoples and funding sources in a timely manner.
• Collaborate with Intake/Data entry staff to ensure all documentation is complete and entered into the database.
• Complete required program documents and reports with accuracy and attention to detail.
• Engage and participate in regular staff meetings and training.

Requirements

• Mid-level experience in career coaching or related field.
• Strong interviewing and leadership skills.
• Ability to manage multiple clients and maintain accurate records.
• Experience in developing and delivering training sessions.
• Knowledge of employment services and community resources.

Nice-to-haves

• Experience working with vulnerable populations such as veterans and individuals experiencing homelessness.
• Familiarity with WIOA and other employment-related funding sources.
• Proficiency in using social media for recruitment.

Benefits

• Health insurance
• Dental insurance
• Paid time off
• Vision insurance