Career Coaching Advisor

$52,354 - $52,354/Yr

Masshire North Shore Workforce Board - Salem, MA

Full-time - Entry Level

Salem, MA

About the position

The Career Coaching Advisor at Masshire North Shore Workforce Board provides comprehensive career coaching assistance to individuals who are employed, underemployed, or unemployed. This role involves case management functions and tasks related to recruitment, assessment, and placement of eligible customers. The advisor helps clients develop actionable plans to reenter the labor force and offers guidance on various occupational training programs, ensuring compliance with relevant legislation and performance standards.

Responsibilities

• Recruit, enroll, develop goals, monitor progress, and provide follow-up for all program participants.
• Conduct a variety of workforce development activities including recruitment, intake, assessment, eligibility determination, case management, enrollment, counseling, education/employment placement, and follow-up of program participants.
• Assist customers in overcoming barriers to success by connecting them to supportive services at local area partners.
• Assist with workforce and/or academic programs for participants and interact with workforce and training vendors and partners.
• Support initiatives identified by the MassHire-North Shore Workforce Board and assist the program manager in all grant-related matters.
• Administer assessment tools including Transitional Occupational Relationship Quotient (TORQ), O*NET, and other resources as needed.
• Perform other services as required and work in an integrated office environment with colleagues from the Commonwealth of Massachusetts Division of Career Services.

Requirements

• Bachelor's degree with two years of work experience in employment and training or a combination of an associate degree and extensive (three or more) years of related employment/occupational counseling experience.
• Strong knowledge/understanding of case management and counseling theories/techniques.
• Ability to form meaningful connections and deliver outstanding coaching and advice to diverse Career Center customers.
• Creative and critical-thinking skills.
• Effective listening and problem-solving skills.
• Ability to interpret complex laws, rules, and regulations.
• Demonstrated experience working with individuals from underserved populations.
• Experience in counseling, human resources, social services, education, employment counseling, or a related field.

Nice-to-haves

• Bilingual in English and Spanish preferred.

Benefits

• Dental insurance
• Employee assistance program
• Flexible schedule
• Flexible spending account
• Health insurance
• Life insurance
• Mileage reimbursement
• Paid time off
• Retirement plan
• Vision insurance