***Career From Here Hiring Event - Business Relationship Manager***

Gwinnett County (GA) - Lawrenceville, GA

Full-time - Mid Level

Lawrenceville, GA

Executive, Legislative, and Other General Government Support

About the position

The Business Relationship Manager collaborates with the senior leadership of the departments to which they are assigned to create technology roadmaps and identify opportunities for technology innovations that drive improved service delivery and business optimization. This position will report directly to the Manager of the Business Strategic Services/Business Relationship Management, which is part of the Business Strategic Services Division (BSS) within the Department of Information Technology.

Responsibilities

• Partner with senior business leaders including Department Directors and their teams to deeply understand strategic and tactical business objectives
• Work with IT Leadership to create and implement business strategies that leverage and integrate IT strategy and technology to achieve business objectives
• Lead development of financial models indicating the investment required and estimated benefits
• Advocate and lead business process focus. Support those in the utilizing various tools such as mapping, modeling, workflow analysis, gap analysis, and use cases
• Champion and manage three-year rolling technology roadmaps for the business departments to which you are assigned
• Represent business needs in the identification and prioritization of IT performance improvement opportunities
• Collaborate with stakeholders to create and present business cases for proposed technology initiatives
• Conduct competitive analysis and benchmarking of candidate technology solutions
• Through participation in Governance committees, ensure overall execution of the project portfolios and capability roadmap realization, and measure the quality and business value of IT investments to ensure customer satisfaction
• Serve as a point of escalation in the event services are not meeting expected outcomes
• Establish and maintain effective communication and engagement with appropriate executives and managers to ensure that proper information technology needs are met including the management of client expectations
• Collaborate with business leadership to identify and champion a robust pipeline of automation and optimization initiatives throughout an intake process

Requirements

• Bachelor's Degree in Computer Information Systems, Business, or a closely related field
• Seven years of department leadership, professional analyst, strategic planning, or consulting experience
• Strong communications and presentation skills to senior and executive leadership
• Valid Driver's License

Nice-to-haves

• Experience working for or servicing public organizations such as local, state, or federal government
• ITIL and/or BRMP Certification
• Seven years of related IT business and/or consulting experience related to technology initiatives or products for medium to large size environments
• Strong executive presence
• Experience developing business cases and experience with financial analysis and modeling
• Broad understanding of Information Technology platforms
• Proven ability to develop and communicate technology strategies
• Experience preparing and presenting quantitative documentation from primary and secondary research to support proposals and business cases (i.e., cost and benefits analysis)

Benefits

• Eligible for the Employee Referral Program