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Caregiver / Direct Support Professional
Providence - Olympia, WA
posted 3 months ago
About the position
The Caregiver Health Call Center RN at Providence is responsible for providing clinical caregiver health services primarily through telephonic and virtual means, ensuring compliance with state and federal requirements. This role involves managing inquiries, providing timely responses, and ensuring accurate information delivery to caregivers and core leaders. The position supports the health and well-being of Providence caregivers, contributing to a culture of patient-focused care.
Responsibilities
- Provide clinical caregiver health services primarily through telephonic and virtual means.
- Ensure compliance with state and federal requirements and PSJH policies and protocols.
- Utilize provided tools to ensure accuracy of information and direction to customers.
- Manage, resolve, and escalate incoming inquiries in accordance with established Service Level Agreements (SLAs).
- Support the health and well-being of caregivers at Providence.
Requirements
- 2 years experience as an RN in an acute care or post-acute setting.
- Washington Registered Nurse License upon hire.
- National Provider BLS - American Heart Association upon hire.
Nice-to-haves
- Bachelor's Degree in Nursing
- 1 year experience in an Employee/Occupational Health setting
- 6 months experience with computer databases and systems, such as Microsoft Office, Excel, OHM.
Benefits
- 401(k) Savings Plan with employer matching
- Health care benefits (medical, dental, vision)
- Life insurance
- Disability insurance
- Paid parental leave
- Vacation and holiday time off
- Voluntary benefits
- Well-being resources
