Caregiver Manager

Family Resource Home Care - Bellevue, WA

Full-time - Mid Level

Bellevue, WA

Ambulatory Health Care Services

About the position

The Caregiver Manager at Family Resource Home Care is responsible for supervising and leading a team of caregivers, ensuring they are well-trained and supported to provide high-quality care to clients. This role involves collaboration with various departments, conducting orientations, delivering ongoing training, and maintaining compliance with regulations. The Caregiver Manager plays a crucial role in enhancing the quality of life for both caregivers and clients.

Responsibilities

• Collaborate with Talent Acquisition to discuss client needs and market insights.
• Engage new caregivers and prepare them for their first day prior to orientation.
• Clarify orientation requirements and coordinate with Talent Acquisition on new hire essentials.
• Conduct weekly orientation sessions for incoming caregivers.
• Partner with staffing to provide insights on client and caregiver requirements.
• Facilitate client introductions by accompanying caregivers on their initial shift.
• Deliver ongoing training through individualized sessions, skills labs, and soft skills development.
• Ensure compliance by working with Compliance to uphold regulations and address caregiver needs.
• Serve as the contact point for addressing caregiver inquiries and concerns promptly.
• Conduct performance evaluations and offer regular feedback to support caregiver development.
• Assist HR in facilitating progressive discipline as necessary.
• Maintain accurate records of caregiver communications and requests.
• Participate in company meetings and training sessions.
• Adhere to all company and regulatory policies and guidelines.
• Perform other duties as assigned.

Requirements

• At least 1 year of experience in healthcare or senior care management.
• Proficient in Microsoft Office Suite.
• Strong time management and decision-making abilities.
• Exceptional leadership and communication skills.
• Commitment to enhancing the quality of life for caregivers and clients.
• Fluent in English (spoken and written).
• 2-3 professional references.
• Valid driver's license and auto insurance.

Nice-to-haves

• Experience with a Point of Care software.
• Experience working with older adults or individuals with disabilities in a caregiving or healthcare setting.

Benefits

• Medical, Dental, Vision and Prescription Insurance options
• 3 weeks of Paid Time Off
• 401k
• 10 Paid Holidays
• Health Savings Account
• Employee Assistance Program
• Leadership Development Program and career growth opportunities