Caregiver Manager

Family Resource Home Care - Kirkland, WA

Full-time - Mid Level

Kirkland, WA

Ambulatory Health Care Services

About the position

The Caregiver Manager at Family Resource Home Care is responsible for supervising and leading a team of caregivers, ensuring they are well-trained and supported to provide high-quality care to clients. This role involves collaboration with various departments, conducting orientations, delivering ongoing training, and maintaining compliance with regulations, all aimed at enhancing the quality of life for both caregivers and clients.

Responsibilities

• Collaborate with Talent Acquisition to discuss client needs and market insights.
• Engage new caregivers and prepare them for their first day prior to orientation.
• Clarify orientation requirements and coordinate with Talent Acquisition on new hire essentials.
• Conduct weekly orientation sessions for incoming caregivers.
• Partner with staffing to provide insights on client and caregiver requirements.
• Facilitate client introductions by accompanying caregivers on their initial shift.
• Deliver ongoing training through individualized sessions, skills labs, and soft skills development.
• Ensure compliance by working with Compliance to uphold regulations and address caregiver needs.
• Serve as the contact point for addressing caregiver inquiries and concerns promptly.
• Conduct performance evaluations and offer regular feedback to support caregiver development.
• Assist HR in facilitating progressive discipline as necessary.
• Maintain accurate records of caregiver communications and requests.
• Participate in company meetings and training sessions.
• Adhere to all company and regulatory guidelines.
• Perform other duties as assigned.

Requirements

• At least 1 year of experience in healthcare or senior care management.
• Proficient in Microsoft Office Suite.
• Strong time management and decision-making abilities.
• Exceptional leadership and communication skills.
• Commitment to enhancing the quality of life for caregivers and clients.
• Fluent in English (spoken and written).
• 2-3 professional references.
• Valid driver's license and auto insurance.

Nice-to-haves

• Experience with a Point of Care software.
• Experience working with older adults or individuals with disabilities in a caregiving or healthcare setting.

Benefits

• Medical, Dental, Vision and Prescription Insurance options
• 3 weeks of Paid Time Off
• 401k
• 10 Paid Holidays
• Health Savings Account
• Employee Assistance Program
• Leadership Development Program and career growth opportunities