CarelonRx Account Manager II

$76,440 - $131,040/Yr

Elevance Health - Chicago, IL

Full-time - Mid Level

Chicago, IL

11-50 employees

Insurance Carriers and Related Activities

About the position

The CarelonRx Account Manager II is responsible for ensuring client retention and operational excellence for a complex book of business in the pharmacy sector. This role focuses on building relationships with key decision-makers, collaborating with internal teams to resolve operational issues, and executing client-specific deliverables to enhance client satisfaction and retention.

Responsibilities

• Cultivates and builds relationships with broker/consultant/client key decision makers through quality service.
• Influences and collaborates with internal partners to deliver best-in-class service, including resolving operational issues and driving recovery efforts.
• Executes client-specific operational deliverables, including benefit setup, reporting, and project support as needed.
• Leverages data to track account performance and identify trends/opportunities for client growth and retention strategies.
• Responsible for operational understanding of all Rx products and solutions.
• Supports implementation for new/existing clients and contract renewals.

Requirements

• Requires a BA/BS and a minimum of 2 years of related experience in account management, sales, or managing business/client relationships.
• Ability to travel to worksite and other locations as necessary.

Nice-to-haves

• Proven health insurance plans account management and client retention experience, particularly in Pharmacy sales and/or Pharmacy Benefit Management.
• Exceptional strategic thinking, analytical, organization, decision-making, problem-solving skills, and adaptability.
• Proven ability to manage cross-functional teams and coordinate efforts towards common goals.
• Excellent written, oral, presentation, and interpersonal communication skills, with strong executive presence and negotiation skills.
• Experience or knowledge of Salesforce and/or claims operating systems.
• Proficient in Microsoft Office products, especially PowerPoint, Teams, Outlook, Excel, and Word.

Benefits

• Comprehensive benefits package
• Incentive and recognition programs
• Equity stock purchase
• 401k contribution
• Paid holidays
• Paid Time Off
• Medical, dental, vision benefits
• Short and long term disability benefits
• Life insurance
• Wellness programs
• Financial education resources