CarelonRx Account Manager II

$76,440 - $131,040/Yr

Elevance Health - Richmond, VA

Full-time - Mid Level

Richmond, VA

Insurance Carriers and Related Activities

About the position

The CarelonRx Account Manager II is responsible for ensuring client retention and operational excellence for a complex book of business in the pharmacy sector. This role involves building relationships with key decision-makers, collaborating with internal teams to resolve operational issues, and executing client-specific deliverables. The Account Manager will leverage data to track account performance and support the implementation of new clients and contract renewals.

Responsibilities

• Cultivates and builds relationships with broker/consultant/client key decision makers through quality service.
• Influences and collaborates with internal partners to deliver best-in-class service, including resolving operational issues and driving recovery efforts.
• Executes client-specific operational deliverables, including benefit setup, reporting, and project support as needed.
• Leverages data to track account performance and identify trends/opportunities for client growth and retention strategies.
• Responsible for operational understanding of all Rx products and solutions.
• Supports implementation for new/existing clients and contract renewals.

Requirements

• Requires a BA/BS and a minimum of 2 years of related experience in account management, sales, or managing business/client relationships.
• Proven health insurance plans account management and client retention experience, particularly in Pharmacy sales and/or Pharmacy Benefit Management.
• Exceptional strategic thinking, analytical, organization, decision-making, problem-solving skills, and adaptability.
• Proven ability to manage cross-functional teams and coordinate efforts towards common goals.
• Excellent written, oral, presentation, and interpersonal communication skills.

Nice-to-haves

• Experience or knowledge of Salesforce and/or claims operating systems.
• Proficient in Microsoft Office products, especially PowerPoint, Teams, Outlook, Excel, and Word.

Benefits

• Employee stock purchase plan
• Paid holidays
• Disability insurance
• Health insurance
• Dental insurance
• 401(k)
• Paid time off
• Vision insurance
• 401(k) matching
• Life insurance