Carrier Business Systems Analyst

Empyrean Benefit Solutions - Houston, TX

Full-time - Mid Level

Houston, TX

Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services

About the position

The Carrier Operations Business Systems Analyst at Empyrean Benefit Solutions is responsible for managing vendor file feed development tasks and day-to-day operational activities related to vendor file feed implementations. This role ensures that all deliverables to the client service team are configured accurately according to vendor requirements and best practices, while also focusing on process improvement and effective communication with clients and vendors.

Responsibilities

• Assist with gathering feed requirements and configure carrier export feeds according to requirements.
• Timely and accurate delivery of export file feeds during test rounds and other deliverables.
• Consistent focus on testing and QA, transferring that to client service teams.
• Create client-specific data checks and resolve issues discovered during data validation.
• Seek additional ways to improve operations by driving process automation, standardization, controls, and first-time quality.
• Create and maintain complete and accurate Processing Guides for all assigned deliverables.
• Perform research and data analysis utilizing SQL, Excel, etc.
• Analyze and understand system requirements for benefit administration work.
• Create, execute, and maintain accurate and detailed test plans for all unit and new system functionality testing.
• Build trusted client partnerships and vendor partnerships.
• Protect client's personal data.

Requirements

• Bachelor's degree preferred but not required; equivalent years of experience in business analytics, management information systems, human resources management, benefits administration, or a related field.
• 1-3 years of benefits administration business analyst related experience.
• Strong SQL skills.
• Strong technical skills.
• Strong written and verbal communication skills.
• Strong documentation skills.
• Strong attention to detail and quality conscious.
• Ability to work well in a collaborative environment with several team members.
• Client service oriented.
• Proven ability to meet deadlines and work effectively in a fast-paced multi-tasking environment.

Nice-to-haves

• Prior vendor export feeds experience helpful but not required.