Carrier Connection Specialist

About the position

The Carrier Connection Specialist position at Giltner Logistics involves working with carriers interested in utilizing the company's digital freight brokerage applications. The role focuses on increasing carrier reuse through insights and coordination of freight opportunities with Giltner Logistics offices. Additionally, the specialist will assist in the development and maintenance of carrier network data that supports business strategies.

Responsibilities

• Oversee onboarding processes for interested carriers in digital freight offerings
• Part of a subject matter team for digital freight brokerage tools
• Promote digital booking tools to offices and carriers
• Provide support/training to offices
• Monitor and measure performance
• Provide periodic reports
• Support decision makers in the process of choosing other digital freight brokerage tools
• Update Giltner Logistics website, company-wide intranet, etc. with up-to-date digital freight brokerage tools
• Maintain and update Carrier Relationship Management Database
• Promote other Giltner Businesses (Factoring, Insurance, etc.) to carriers
• Generate carrier network data to share with brokerage offices for client sales purposes
• Develop and maintain a Carrier promotional campaign
• Use Carrier Relationship Management Database
• Coordinate with Corporate Development Office for possible site visits to Carrier offices/locations
• Coordinate with the Marketing Office for social media outreach and awareness
• Use digital freight brokerage tools to coordinate reloads/backhauls to carriers from Giltner Logistics Offices
• Inbound and outbound carrier telephone calls to carriers for business and office transfer and coordination

Requirements

• Previous experience in freight brokerage or truck dispatching
• Previous experience in office operations is a plus
• Experience with Aljex, Parade, Trucker Tools
• Experience in Google and Microsoft products
• Work ethic second-to-none
• Legendary customer service skills
• High attention-to-detail
• Strong critical thinking skills
• Cross train in other operating positions within the team

Benefits

• Medical, Dental, and Vision Insurance
• Flexible Spending Account
• Aflac
• 401(k)
• PTO