Carrier Sales Representative

WWEX Group - Tempe, AZ

Full-time - Entry Level

Tempe, AZ

About the position

The Carrier Sales Representative is responsible for developing and managing carrier portfolios to enhance company revenue through exceptional customer service. This role integrates sales, account management, supply chain planning, and operational activities to effectively meet customer shipping needs.

Responsibilities

• Maintain up-to-date knowledge of changing market conditions
• Establish new and grow existing carrier relationships to expand future capacity opportunities
• Develop positive relationships with trucking company key contacts (i.e., owner operators, dispatchers, and drivers)
• Identify issues and partner with internal and external parties to implement the best solutions
• Negotiate rates to maximize profits and develop long-term solutions while ensuring safety and integrity for the company
• Strategically match, negotiate, and book available equipment with available freight
• Maintain constant contact with carriers to secure additional truck capacity and manage existing business agreements
• Follow customer SOPs during the booking and dispatching process
• Identify issues and work cross-functionally to determine and implement the best solution
• Provide exceptional service to internal and external partners
• Leverage various logistic technology to make informed decisions, negotiate price, drive automation, and improve efficiency
• Provide price options on all loads at least 24 hours prior to pickup
• Ensure accuracy of records relating to destination, weight, and charges on all incoming and outgoing shipments.

Requirements

• High School diploma
• 0-2 years of sales or logistics/supply-chain experience
• Excellent verbal and written communication skills
• Strong organizational skills with a high attention to detail and ability to multi-task
• Ability to persuade, motivate, influence, and negotiate with others
• Microsoft Office Suite skills required (Word, Excel, PowerPoint & Outlook)

Nice-to-haves

• Bachelor's degree preferred
• Familiarity with freight and shipping industry terminology, concepts, and practices preferred
• Flexibility to work afterhours, weekend, and/or holidays as needed