Carts Attendant (Full-Time)

IKEA - Bolingbrook, IL

Part-time,Full-time - Entry Level

Bolingbrook, IL

Furniture, Home Furnishings, Electronics, and Appliance Retailers

About the position

The Carts Attendant at IKEA plays a crucial role in ensuring a positive shopping experience for customers by providing efficient cart services and maintaining the cleanliness and organization of the loading zone. This position involves monitoring and stocking physical shopping tools, addressing customer needs, and supporting various customer service areas, all while contributing to a diverse and inclusive work environment.

Responsibilities

• Provide friendly and efficient car loading and unloading services while keeping the loading zone clean.
• Ensure that all physical shopping tools are adequately stocked and maintained throughout the store during business hours.
• Ensure physical shopping tools are filled at closing.
• Monitor the condition of physical and digital shopping tools, report any IT issues, and remove unsafe tools.
• Address customer needs, resolve issues independently, and escalate matters to a manager when needed.
• Support in other customer service areas such as Full Serve Hand Out (FSHO), Exchanges & Returns, and Click & Collect as needed.
• Provide customers with a simple and efficient handout experience when supporting in Full Serve Hand Out (FSHO).
• Ensure products and equipment are properly staged when supporting in Returns.
• Create a positive customer experience by ensuring accurate order handoff when supporting Click & Collect.
• Contribute to an environment that embraces the diversity of co-workers and customers.

Requirements

• Ability to lift up to 50lbs and walk frequently.
• Availability for fully open work schedule including evenings and weekends.

Nice-to-haves

• Experience in customer service or retail environment.
• Ability to work in a team-oriented environment.

Benefits

• Generous paid time off, holiday and sick time
• WiselyPay - get earned wages up to two days early
• Paid parental leave (up to 16 weeks)
• KinderCare tuition discount
• Retirement and bonus plans
• Co-worker discount, meal deal, and referral bonus
• Pet insurance program
• Education assistance and learning programs
• Safety shoe reimbursement
• 24/7 telehealth visits
• Dental and vision plans
• Medical and Rx plans (must work min. 20 hrs/wk)
• A fun and inclusive work environment