Case Aide - Refugee Resettlement

$41,600 - $47,840/Yr

Catholic Charitable Bureau Of The Archdiocese Of Boston - Brockton, MA

Full-time

Brockton, MA

Social Assistance

About the position

The Refugee Resettlement Case Aide plays a crucial role in supporting the Refugee Resettlement Services team by providing essential office and operational assistance. This position involves preparing case files, coordinating client schedules, managing data entry, and performing various administrative tasks to ensure compliance with guidelines set by relevant authorities. The Case Aide will work closely with Case Managers and Program Managers to facilitate the resettlement process for refugees.

Responsibilities

• Assist in creating, organizing, and maintaining client case files (both electronic and physical) in compliance with security standards.
• Schedule and coordinate client appointments, including intakes, while managing team calendars to optimize resources.
• Support the team in maintaining clients' information up to date, ensuring data integrity and reliability.
• Prepare and organize materials for client intakes, orientations, and workshops, ensuring that all documentation is well-maintained, accessible, and up to date.
• Research and compile local resources relevant to client needs (housing, healthcare, education, employment, etc.) and organize these resources in the agency's internal directory.
• Provide support on special projects and tasks to advance MRRP operational goals.
• Meet regularly with the supervisor to support professional development and skill enhancement.
• Perform administrative and clerical tasks as needed to support efficient office operations.

Requirements

• High School diploma or Associate's degree in human/social services, administrative support, or a related field; relevant work experience may also be considered.
• Bilingual proficiency in Haitian Creole, Spanish, or French is highly desirable.
• Experience in office support or operational roles, ideally in a human services or nonprofit environment.
• Strong organizational and multitasking skills, with close attention to detail and data accuracy.
• Proficiency in MS Office Suite (Word, Excel, Outlook) and experience with database management; familiarity with cloud-based tools is a plus.
• Ability to maintain professionalism and confidentiality when handling sensitive client information.
• Strong communication skills to support effective team collaboration.
• Reliable transportation and a valid U.S. driver's license for occasional local travel, if needed.

Benefits

• 403(b) savings plan
• Generous time off