Case Management Assistant LBSW or LPN

AdventHealth - Shawnee, KS

Full-time - Entry Level

Shawnee, KS

Hospitals

About the position

The Case Management Assistant (CMA) at AdventHealth Shawnee Mission plays a crucial role in supporting social workers and case managers with discharge planning responsibilities. This position involves coordinating patient discharges, arranging transportation, and managing medical equipment orders, all while ensuring timely documentation in the patient's medical record. The CMA is expected to demonstrate strong organizational skills, flexibility in job assignments, and a commitment to teamwork and positive patient outcomes.

Responsibilities

• Attend in-service programs of continuing education as appropriate for job performance.
• Respond to resource requests for case management assistance from physician offices and other community agencies.
• Arrange transportation for patient discharges.
• Order Durable Medical Equipment as indicated.
• Transmit medical record information to nursing homes, rehab facilities, LTAC, home health agencies, and hospice organizations for patient placement and discharge.
• Contact various community agencies to obtain available resource information for use by the case manager and/or social worker.
• Communicate with nursing units on status and timing of patient discharges and facilitate completion of patient discharge information.
• Meet with the patient and family as needed to carry out assigned tasks.
• Assist in ordering department supplies and providing phone coverage as assigned.
• Assist patients with making follow-up physician and treatment appointments.
• Deliver the CMS 2nd Important Message letter and process according to policy.
• Acquire/track face-to-face forms and perform follow-up phone calls to patients as assigned.
• Document in the patient's medical record timely and per regulatory requirements.
• Cross-train with the Intake Planner to provide assistance and coverage when necessary.
• Attend and participate constructively in department staff meetings.
• Forward requests for clinical reviews left on department voice mail to appropriate staff members.
• Participate in department PI activities, including preparation of various reports.
• Assist with data collection and reporting as assigned.
• Work collaboratively with staff to move patients efficiently through the hospital continuum of care.
• Assist in tracking and documentation of avoidable days.
• Identify cases with exceptional discharge delays and collaborate with case manager and Manager/Administrative Director for solutions.
• Recognize and manage risks, resolve issues and problems as they arise, and report adverse events and reportable conditions.
• Support Shawnee Mission Health's mission and values verbally and behaviorally.
• Demonstrate proficiency in the use of the electronic medical record and programs specific to the CMA role.
• Rotate weekend and holiday on-site coverage as assigned.

Requirements

• Bachelor's Degree
• 1 Year of Position-Related Experience
• Kansas Licensed Bachelor Social Worker OR Kansas Licensed Practical Nurse OR Licensed in a Healthcare Related Field

Benefits

• Vision, Medical & Dental Benefits from Day One
• Student Loan Repayment Program