Case Management Assistant

About the position

The Case Management Assistant at UChicago Medicine AdventHealth provides essential clerical support to Case Managers and Social Workers, facilitating discharge plans and related activities. This part-time role involves administrative tasks that ensure smooth operations within the Case Management Department, particularly in the absence of the department secretary.

Responsibilities

• Provide clerical support to Case Managers and Social Workers.
• Fax utilization clinical reviews to third-party payers.
• Monitor receipt and distribution of third-party payer requests and logs.
• Assist in locating appropriate facilities for patient placement.
• Facilitate transfers to alternate care facilities, including transport arrangements.
• Facilitate referrals for home care services.
• Provide backup administrative assistance to the department administrative assistant.
• Assist with providing patients with Medicare Important Message (IM) per policy.
• Follow up on insurance authorizations.
• Assist Case Management staff with clerical duties such as faxing and telephone support.
• Perform other duties as assigned.

Requirements

• High School Diploma or GED required.
• Minimum of one year of job-related experience required.
• Intermediate to advanced computer skills, including Microsoft Office (Word, Outlook, PowerPoint, Excel).
• Excellent interpersonal and communication skills.
• Knowledge of basic medical terminology.
• Good public relations and clerical skills.
• Basic understanding of medical and insurance terminology.
• Effective time management and organizational skills.
• Ability to display professional interactions with all levels of internal and external customers.
• Must be able to read, write, and speak conversational English.
• Ability to adapt to new situations and responsibilities.

Nice-to-haves

• Previous data entry experience preferred.
• Bi-lingual (English required and Spanish preferred), both written and verbal communication.

Benefits

• Benefits from Day One for FT/PT positions
• Paid Time Off from Day One for FT/PT positions
• Student Loan Repayment Program for FT/PT positions
• Career Development
• Whole Person Wellbeing Resources
• Mental Health Resources and Support
• Paid Parental Leave (FT positions only)
• Debt-free Education (Certifications and Degrees without out-of-pocket tuition expense)