Case Management Specialist - Advanced Practice

Compass Connections - Minneapolis, MN

Full-time - Mid Level

Minneapolis, MN

About the position

The Case Management Specialist at Compass Connections is responsible for providing crisis intervention and case management services to children and families. This role involves maintaining a caseload, ensuring compliance with regulatory guidelines, and engaging with families to assess their needs and provide appropriate support. The specialist will work independently and collaboratively with a multidisciplinary team to achieve positive outcomes for clients, while also participating in professional development activities.

Responsibilities

• Meet all federal and state regulatory guidelines and standards applicable to this position.
• Maintain a case load in accordance with agency policies and procedures and licensing and contract standards.
• Participate in workshops, seminars, education programs, and other activities that promote professional growth and development.
• Independently maintain a minimum number of weekly contacts with children and families.
• Exercise independent discretion and judgment to assess ongoing changes in behavior, circumstances, or conditions affecting child safety.
• Provide feedback, support, and consultation to crisis line staff to ensure appropriate responses to crisis calls.
• Engage and involve children and their sponsors in the casework process.
• Utilize professional judgment to assess and document progress toward risk reduction and service goals.
• Compile, prepare, submit, and maintain accurate records and files in accordance with agency policies.
• Participate in weekly case staffing with case managers and contracted staff.
• Work evenings, weekends, and holidays as needed or requested.
• Implement safety protocols including evacuating with children in emergencies.
• Maintain confidentiality in all areas of service population and program operations.
• Act as a liaison with stakeholders, including legal providers and immigration court.
• Accept crisis calls and provide support to families in crisis.
• Participate in weekly treatment team meetings reviewing cases with clinical and management teams as necessary.

Requirements

• Bachelor's degree in social work, psychology, criminal justice, sociology, or a related field from an accredited program/university.
• Three years of related experience in crisis intervention and case management, or seven years of related experience without a degree.
• Certifications in Integrated Case Management, First Aid, CPR, and Emergency Behavior Intervention.
• Demonstrated ability to communicate effectively in English and Spanish.

Nice-to-haves

• Graduate degree in social work, criminal justice, sociology, or a related field of study from an accredited program/university.
• Experience working with immigrant populations and child welfare.

Benefits

• Competitive salary range of $54.4K - $68.9K per year.
• Opportunities for professional development and training.
• Supportive work environment focused on diversity and inclusion.