Case Management Supervisor

$70,000 - $70,000/Yr

Hannah's Children's Homes - Rancho Cucamonga, CA

Full-time - Mid Level

Rancho Cucamonga, CA

Social Assistance

About the position

The Case Management Supervisor at Hannah's Children's Homes is responsible for overseeing a team of case managers, ensuring the effective planning and execution of social treatment plans and case management services. This role involves coordinating case management and safe release services, supervising staff, and representing the agency in various capacities. The supervisor will also engage in community resource development and staff training, while maintaining high standards of service delivery.

Responsibilities

• Plan, assign, and direct the work of a unit of professionally trained intake team.
• Assist in the development of community resources for all programs; assist and participate in the development of in-service training and staff development programs.
• May direct the work of case managers performing the more routine assignments.
• Make or review decisions on difficult casework matters involving the casework being performed under direct supervision.
• Evaluate the effectiveness of policies and procedures.
• Represent the agency at conferences and address concerns raised by groups relative to assigned areas of responsibility.
• Evaluate the performance of subordinates and take or recommend appropriate courses of action.
• May direct and prepare research studies and reports.
• Frequently conduct field visits, attend meetings and trainings away from the home office.
• Depending on assignment, may conduct visits to out-stationed staff at remote locations.
• Being available after hours to provide support and guidance to the intake team.
• Data entry of complex and lengthy narratives into a client complaint database.
• Maintain quick response time to heavy email volume.
• Other duties as assigned.

Requirements

• Possession of an advanced degree from an accredited college or university with a major in an applied behavioral science, preferably social work.
• A combination of three years of case planning, case management, and fieldwork in a public or private agency as a case manager or closely related job title.
• A combination of two years of experience with supervision, policy, compliance, or working in a lead capacity.
• Experience with ORR (Office of Refugee Resettlement) highly preferred.

Benefits

• 401(k)
• Dental insurance
• Employee assistance program
• Health insurance
• Life insurance
• Paid time off
• Vision insurance