Case Manager and Employment Specialist

Global Refuge • San Antonio, TX

366d

About The Position

The Case Manager and Employment Specialist will provide case management, employment, and supportive services to newly arriving refugees and other Office of Refugee Resettlement (ORR) eligible populations through the Global Refuge Baltimore Welcome Center. The position will support the self-sufficiency and integration of newcomers. Direct service programs may include Reception and Placement (R&P), Matching Grant (MG), and Preferred Communities (PC).

Requirements

• Bachelor's degree in a Social Work or behavioral/human services field or two years of experience providing case management and/or social services preferred.
• Experience working with refugees, immigrants, or limited English speakers, is highly preferred.
• Fluency in one of the key languages used by client populations is preferred (includes but is not limited to: Spanish, Arabic, Dari, Farsi, French, Swahili).
• Proficient in the use of MS Word, MS Access, MS Excel, and database programs.
• Ability to work efficiently in a fast-paced environment, troubleshoot, and follow projects through with attention to detail.
• Ability to work as a team member and independently, with a high level of self-motivation.
• Exceptional interpersonal skills, including keen listening ability and relationship building.
• Must have reliable transportation, a clean driving record, and valid insurance and be able to travel locally as required.
• Cross-cultural or international experience preferred.
• Deep commitment to LIRS' core values and ability to model those values in relationships with colleagues and partners.

Nice To Haves

• Cross-cultural or international experience preferred.

Responsibilities

• Provide culturally and linguistically appropriate client-centered, trauma-informed support.
• Assist in providing reception services to arriving refugees including airport pick-up.
• Screen and enroll eligible families and individuals.
• In collaboration with the client, create a service plan to address needs, remove barriers, and achieve self-sufficiency.
• Consistency review of service plan and update throughout the program period.
• Provide support to meet identified needs including housing, school enrollment, referral to healthcare, social services, benefits enrollment, and employment, as applicable.
• Provide employment services including job readiness training, resume writing assistance, interview preparation, and job placement to program participants.
• Maintain regular contact with clients in accordance with program requirement timeframe.
• Ensure the provision of gender-equitable services.
• Closely monitor service provision to ensure non-duplication with other federally funded programs.
• Provide interpretation and translation services to program participants, as well as transportation and accompaniment to appointments as required.
• Provide cross-cultural and enhanced orientation to ensure a smooth process of resettlement.
• Conduct outreach, engage in public speaking, and ensure those seeking support are connected to services.
• Conduct outreach to potential employers.
• Work to connect clients with supportive community networks and systems to remove barriers and ensure self-sufficiency and long-term integration.
• Maintain up-to-date documentation in the client's case file and online database to ensure services are clearly documented throughout the client's service period.
• Submit programmatic reports as required.
• Deliver services in accordance with program guidelines including R&P and MG.
• Attend stakeholder meetings and work with community partners to learn about resources for newly arriving refugees and other ORR-eligible populations and make referrals when needed.
• Cultivate new relationships with service providers, referral partners, and local employers.
• Coordinate and collaborate with key stakeholders and service providers to ensure that program participants are linked and offered services in a timely manner.
• Ensure that newly arriving refugees and other ORR-eligible populations are being served in a linguistically and culturally appropriate manner within the community and provide education and advocacy when necessary.
• Participate in performance-related goal setting and achievement to meet personal and organizational objectives and goals.
• Other duties as assigned.

Benefits

• Medical, dental, vision available the first day of employment.
• Professional development, tuition reimbursement.
• Generous paid time off including 20 days of vacation, 12 days of sick leave, 12 paid holidays.
• 12 weeks of fully paid parental leave and up to 12 weeks of fully paid FMLA leave.
• Company 403(b) contribution of 3%, an additional 7% match which vests immediately.
• Family Building benefits for reproductive procedures, adoption/foster care assistance.
• An annual wellness benefit that can be customized to support personal needs including funding enrichment classes, gym memberships, and healthy eating plans.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Religious, Grantmaking, Civic, Professional, and Similar Organizations
• Education Level: Bachelor's degree