Case Manager - Asylum Shelter

$45,000 - $45,000/Yr

Neighborhood Association

Full-time - Mid Level

About the position

The Asylum Shelter Case Manager plays a vital role in providing support to individuals seeking asylum. This position focuses on delivering person-centered and strengths-based services to a caseload of approximately 20-25 clients, helping them navigate the asylum process and fostering community integration. The Case Manager collaborates with colleagues and community organizations to meet the unique needs of clients, ensuring they receive the necessary resources and support throughout their asylum journey.

Responsibilities

• Conducting initial intake assessments to address critical needs specific to asylum seekers.
• Utilizing assessment tools to identify support service requirements and making immediate referrals.
• Providing orientation to clients about the shelter program and the asylum process.
• Developing Individualized Living Plans (ILPs) in collaboration with other Social Service providers.
• Assisting clients in understanding and accessing the asylum process and related resources.
• Completing psycho-social assessments within the first 30 days of intake.
• Monitoring and tracking client progress and addressing specific challenges faced by asylum seekers.
• Empowering clients to participate in their own asylum planning and goal setting.
• Conducting regular meetings with clients to address their unique circumstances and emotional needs.
• Collaborating with legal and advocacy organizations to ensure clients receive necessary support during their asylum proceedings.
• Referring clients to organizations specializing in asylum-related legal assistance.
• Connecting clients with culturally sensitive resources for community adjustment and integration.
• Maintaining thorough client files and documenting conversations and progress reports.
• Reporting critical incidents to the Site Director/Director of Social Services.
• Establishing partnerships with community organizations for referrals and support services.
• Escorting clients to asylum-related appointments and hearings, providing emotional support.
• Facilitating suitable housing placements and connecting clients with housing resources.
• Ensuring case notes are completed within 24 hours after client meetings.
• Offering support as a substitute for other staff when needed.
• Performing general clerical duties.

Requirements

• Bachelor's degree in social work, psychology, sociology, or a related field.
• Associate degree in human services or a related field with a minimum of 2 years of direct social service experience.
• High School Diploma/General Equivalent Diploma with a minimum of 4+ years of direct social service experience.
• Exceptional interpersonal skills with the ability to balance compassion and firmness.
• Proficiency in navigating asylum-specific community resources and understanding the asylum process.
• Strong problem-solving abilities and decision-making skills.
• Conflict resolution expertise and active listening skills.
• Capacity to remain composed in crisis situations.
• Demonstrated ability to collaborate effectively with diverse groups.
• Proven capability to manage multiple tasks efficiently under pressure.
• Outstanding organizational skills and attention to detail.

Nice-to-haves

• Bilingual in Spanish, French, Creole, or other languages preferred.