Case Manager - Bilingual

$43,500 - $43,500/Yr

Educational Data Systems - Norristown, PA

Full-time - Entry Level

Norristown, PA

Educational Services

About the position

The Case Manager - Bilingual position at EDSI Solutions focuses on providing career support and assistance to job seekers, particularly those enrolled in the WIOA program. The role involves building relationships with customers to help them overcome barriers to employment, guiding them through training and job placement processes, and ensuring they are job-ready. The position requires bilingual proficiency in Spanish to effectively communicate with a diverse clientele.

Responsibilities

• Build a professional one-on-one working relationship with customers to aid in eliminating challenges that are hindrances to obtaining and retaining employment.
• Coach, motivate, and encourage all job seekers in advancing employment, training, and retention goals while providing support in resolving issues that may impede successful job placement and retention.
• Review and discuss assessment results with customers in order to support career and training exploration.
• Provide assistance to customers for selecting appropriate training programs.
• Provide WIOA registration services, including accurately reviewing and evaluating required eligibility documentation and maintain all documents securely.
• Design a customer-driven Individual Employment Plan (IEP) and update participant's IEP as required to reflect customer progress on achieving goals.
• Ensure job seekers are job ready by reviewing their resumes and skill set to meet the hiring standards and needs of employers with available positions.
• Work closely with the Business Services Team (BST) to pre-screen customers for employment opportunities once a customer is job ready; solicit BSR job orders to WIOA participants who have completed training.
• Obtain placement information via phone calls, email, or face-to-face interaction to close out WIOA cases.
• Conduct post-placement outreach support with WIOA customers that have been closed due to employment.
• Assist job seekers in registration, job search preparation, workshop registration, and resumes using PA CareerLink® online website.
• Maintain contact with community partners in order to be knowledgeable about resources that are available to PA CareerLink® customers to assist with addressing barriers to employment.
• Share information with PA CareerLink® and EARN staff and interface with MontcoWorks, and community partners.
• Maintain customer files as specified by contractor and in accordance with State Guidelines.
• Assist in the preparation of project reports as required.
• Provide support by ensuring positive outcomes and goals are met as required by WIOA.
• Refer WIOA customers to hiring events by outreach methods including phone calls and email blasting flyers and event information.

Requirements

• Bachelor's degree in human services or equivalent experience required (1-3 years).
• Bilingual Spanish speaking required.
• Prior case management and customer service experience strongly preferred.
• Must be organized, able to prioritize tasks, and efficiently handle several tasks simultaneously for all services provided.
• Demonstrate communication, problem solving analytical, and interpersonal skills.
• Proficient in Microsoft Office applications.

Benefits

• Full-time position with a salary of $43,500 per year.