Case Manager (Community) - 4 Day Work Week!

$58,240 - $68,640/Yr

Nation's Finest - Monterey, CA

Full-time - Entry Level

Monterey, CA

About the position

The Case Manager (Community) position at Nation's Finest involves providing comprehensive case management services to veterans, particularly those who are homeless or disadvantaged. Utilizing a whole person approach, the case manager will work closely with clients to help them develop essential skills, such as solid work habits and coping mechanisms, while also connecting them with various resources available in the community. This role requires a strong understanding of local services, including emergency shelter, medical, mental health, legal, transportation, and employment services, to effectively advocate for and assist clients in need. The case manager will facilitate client wellness and autonomy through various means, including advocacy, assessment, planning, communication, education, resource management, and service facilitation. Responsibilities include responding to client requests for assistance, screening for eligibility for programs, and acting as an advocate to ensure clients receive necessary services. The role also involves outreach efforts to recruit potential clients, networking with local organizations, and engaging with homeless veterans directly in the community. In addition to direct client interaction, the case manager will maintain thorough documentation of participant progress, including eligibility determinations, case notes, and follow-up records. They will conduct assessments to identify individual needs and motivations, develop Individualized Service Plans (ISPs), and ensure clients understand their goals and action steps. The position requires collaboration with other staff members to provide integrated services and may involve conducting job readiness workshops and employment counseling. Overall, the case manager plays a crucial role in supporting veterans on their path to self-sufficiency and permanent housing.

Responsibilities

• Facilitates the achievement of client wellness and autonomy through advocacy, assessment, planning, communication, education, resource management, and service facilitation.
• Respond to client requests for assistance by screening for suitability and eligibility for programs.
• Act as the client's advocate to assist in receiving needed services.
• Apply creative outreach techniques to recruit potential clients by distributing promotional materials and networking with targeted individuals and organizations.
• Work closely with staff and volunteers to develop and implement an outreach program for engaging homeless veterans.
• Travel to other referral agencies and clients' homes for outreach, intakes, and follow-ups.
• Monitor and ensure compliance with program rules and guidelines for residents.
• Maintain complete participant documentation, including eligibility determination and case notes.
• Conduct preliminary assessments to determine individual eligibility, needs, and motivation.
• Develop Individualized Service Plans (ISPs) with client input to address barriers and promote self-sufficiency.
• Refer clients to educational workshops and training resources.
• Provide expertise in recognizing clinical diagnoses for appropriate referrals.
• Maintain a personal resource file of social service agency contacts and landlords.
• Provide individual employment counseling and assist clients in achieving employment-focused goals.
• Conduct job search workshops to enhance clients' job readiness.
• Attend meetings and conferences as required.

Requirements

• Bachelor's degree with two years of college-level coursework in a related field (psychology, sociology) preferred.
• Two years' experience in case management within a social service or employment counseling position required.
• Experience working with AOD/Mental Health clients preferred.
• Experience performing outreach and making referrals to services.
• Broad working knowledge of local services and resources.
• Demonstrable knowledge and advocacy of veteran and children's issues.
• Excellent organizational and time-management skills.
• Proficient in Word, Excel, and Outlook programs, and familiar with database entry.
• Must have a clean DMV record and reliable transportation.

Nice-to-haves

• Experience working with diverse populations, including those with physical and mental disabilities.
• Knowledge of native culture and language (if applicable).
• Veteran status preferred, but not required.

Benefits

• Retirement plan
• Comprehensive benefits for full-time employees