Case Manager (CT /Remote)-Healthcare

$37,440 - $47,840/Yr

Freedomcare - West Hartford, CT

Full-time - Mid Level

Remote - West Hartford, CT

Professional, Scientific, and Technical Services

About the position

The Case Manager (Health Coach) at FreedomCare plays a crucial role in delivering home care services to patients in Connecticut. This hybrid position involves both remote work and periodic in-person assessments, ensuring that patients receive the necessary care while promoting their independence. The Case Manager will work closely with caregivers and waiver members to provide a seamless customer service experience, monitor care quality, and facilitate communication among the care team.

Responsibilities

• Schedule and perform initial home assessments (virtual and in-person)
• Serve as a field expert to support waiver member and caregiver onboarding experience
• Perform required 'home inspections' to ensure safety and compliance of participants' home and surroundings
• Partner with Care team to monitor Daily Notes submitted by the caregiver
• Maintain contact with the caregiver, virtual or in person, based on the needs identified during the initial assessment
• Visit the waiver member and caregiver with the waiver Case Manager on a semi-annual basis or as required
• Communicate any concerns regarding the waiver member or caregivers' health, surroundings, safety, or unmet needs to staff RN
• Track all activities through entries into CRM (Salesforce)
• Perform other duties as required or assigned

Requirements

• A bachelor's degree or equivalent work experience
• Two + years' experience working with frail or elderly disabled adults and caregivers
• 2-3 years Inside Sales, call center, telephonic outreach, customer service or other similar experience
• 1-3 years' medical field experience and/or case management, home health
• Strong verbal and written communication skills
• Excellent time management, critical thinking and active listening skills
• Strong proficiency in computer software navigation; Salesforce experience is a plus
• Ability to exercise judgement independently and voice noticeable issues or trends
• Possesses a high level of empathy and emotional intelligence

Nice-to-haves

• Experience updating and maintaining case notes and completing case reviews
• Comfort in a dynamic and always evolving startup environment

Benefits

• Health insurance
• Retirement plan
• Wellness programs
• Ongoing learning opportunities
• Fun company events