About the position
The Case Manager at HOPE Harbor is a vital role responsible for establishing and maintaining effective working relationships with residents. This position involves implementing individualized case plans, setting achievable goals, and evaluating the services provided to ensure that residents receive the necessary support. The Case Manager will provide direct services to residents in a professional manner, ensuring that all interactions are respectful and uphold the mission of The Salvation Army. The role requires a commitment to fostering a positive work atmosphere, which includes effective communication and conflict resolution with co-workers and supervisors. In addition to direct client interaction, the Case Manager will engage with social service clients to encourage participation in various programs and activities offered by The Salvation Army. This includes conducting client interviews to assess eligibility for services such as housing, medical assistance, and mental health support. The Case Manager will also be responsible for maintaining accurate client records, documenting progress, and ensuring compliance with funding provider requirements. The position requires participation in community meetings and networking opportunities to promote the Pathway of Hope initiative and to build relationships that can enhance service delivery. The Case Manager will also assist in planning seasonal activities and may be called upon to support other departmental functions as needed. Overall, this role is integral to the mission of The Salvation Army, which is to meet human needs without discrimination and to provide compassionate support to those in need.
Responsibilities
- Establish and maintain working relationships with residents of HOPE Harbor.
- Implement individualized case plans and establish goals for residents.
- Evaluate services provided to residents and document progress.
- Conduct client interviews to determine eligibility for various programs.
- Assist individuals with move-in and move-out procedures, weekly home visits, and case management services.
- Maintain required statistics as directed by funding providers and the Program Director.
- Transport residents as needed for appointments or services.
- Participate in community meetings and networking to promote services.
- Engage social service clients to encourage participation in Corps programming and events.
- Assist in planning and implementation of seasonal activities and special events.
Requirements
- Bachelor's Degree in a human services related field.
- Experience in providing services to individuals or families experiencing homelessness or behavioral health challenges.
- Understanding of social services delivery and eligible benefits.
- Ability to work with diverse cultural and socioeconomic groups while respecting confidentiality.
- Ability to work independently with minimal supervision and as part of a team.
- Proficiency in using word processing, spreadsheet, and database management software.
- Valid Driver's License and ability to meet state and insurance guidelines.
- Must pass background checks and meet MVR driver's qualifications.
- Willingness to support the philosophy and mission of The Salvation Army.
Nice-to-haves
- Experience in a supportive housing environment.
- Knowledge of Salvation Army social service programs and Corps programs.
Benefits
- Medical/Dental/Vision/Hearing
- Disability and Life Insurance
- Flexible Spending Accounts
- 403(b) Retirement Accounts
- Pension Plan
- Generous Time Off
