Case Manager - Hospitality House

$33,280 - $33,280/Yr

The Salvation Army - Tucson, AZ

Full-time - Entry Level

Tucson, AZ

Religious, Grantmaking, Civic, Professional, and Similar Organizations

About the position

The Case Manager at Hospitality House is responsible for providing comprehensive case management services to individuals experiencing homelessness. This role involves assessing clients' needs, developing case plans, and connecting them with community resources to facilitate their transition to stable housing and employment. The Case Manager will work closely with clients to address their immediate and long-term needs while ensuring compliance with program policies and procedures.

Responsibilities

• Conduct interviews and assess immediate short and long-term needs of clients.
• Develop case plans including budgets, expenditure accounting, referrals, and target goals.
• Maintain knowledge of community employment agencies and resources for gainful employment.
• Provide case management services in compliance with program policies and procedures.
• Assist clients in identifying mainstream needs and facilitate the process with service providers.
• Complete detailed files in both HMIS and hard copy, including accurate case notes and goals for clients.
• Provide clients with application procedures and eligibility requirements for SNAP/AHCCCS programs.
• Assist clients with tracking their case through Health-e-Arizona and DES phone contact when needed.
• Complete Intake/Assessment and V1-SPADAT documents as required for all clients.
• Provide nightly outreach services for new homeless clients.
• Help residents resolve issues related to community living in conjunction with the shelter manager.
• Report issues of concern, abuse, or neglect to the Program Manager immediately.
• Perform follow-up communication with referral agencies as needed.
• Represent The Salvation Army when interfacing with social service agencies and committees.
• Act as liaison with outside agencies to disseminate information regarding homeless services provided by The Salvation Army.
• Set correct Transitional fees for program participants while maintaining the integrity of the fee program.
• Transport clients to appointments as necessary utilizing TSA vehicles.
• Attend all staff meetings and required training.
• Perform other duties as assigned by supervisor.

Requirements

• Associate's degree in Human Services or related field, or minimum two years of community social services experience.
• Experience working with clients in crisis and knowledge of cycles affecting at-risk individuals experiencing homelessness.
• Knowledge of community resources, particularly housing for low-income individuals.
• Knowledge of Homeless Management Information System (HMIS).
• CPR/First Aid certification or willingness to obtain it.
• Computer literate in MS Office Software.
• Ability to work with people of diverse backgrounds and circumstances.
• Ability to assess at-risk participants and situations.
• Excellent interpersonal communication skills, both written and verbal.
• Successful background clearance.
• Valid Arizona driver's license and ability to pass a motor vehicle record check.

Nice-to-haves

• Experience in social services or case management.
• Familiarity with local community resources and services for the homeless.

Benefits

• 403(b)
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Parental leave
• Vision insurance