Case Manager I (Behavioral Health Support Services Coordinator)

$51,605 - $67,725/Yr

La Clinica De La Raza - Oakland, CA

Full-time - Entry Level

Oakland, CA

Ambulatory Health Care Services

About the position

The Case Manager I (Behavioral Health Support Services Coordinator) at La Clínica de La Raza plays a crucial role in addressing the social determinants of health impacting at-risk patients. Under the supervision of the Site Manager and Clinical Supervisor, the Case Manager is responsible for developing strong relationships with patients and service providers to facilitate access to culturally appropriate psychosocial services. This position emphasizes patient education, advocacy, and emotional support, making it ideal for individuals looking to advance their careers in behavioral health or social services.

Responsibilities

• Improve access, coordination, and care management for La Clínica patients with medical and behavioral health care needs.
• Act as a single point of contact to receive referrals, including warm handoffs, from behavioral health agencies.
• Support patient engagement, linkage, coordination, monitoring, follow-up, and advocacy.
• Establish and maintain good working relationships with staff, medical providers, and outside professionals.
• Participate in case presentations, seminars, supervision, meetings, trainings, and peer review as needed.
• Maintain close communication with related health, educational, behavioral health, and social service agencies.
• Promote timely and coordinated internal communications among patients, clinic primary care providers, behavioral health clinicians, case managers, and consulting/treating psychiatrists.
• Facilitate warm hand-offs between medical and behavioral health staff and provide referrals for community resources to support whole person health.
• Use Electronic Health Record (EHR) and population management tools to collect data, communicate with providers, and produce reports to support collaborative care and improved health outcomes.
• Monitor participation in primary care and behavioral health care, providing outreach, advocacy, referral, linkage, and follow-up to effectively link patients to care.
• Follow up on no-shows and attend external meetings as needed to ensure coordination of care.
• Involve family members/significant others to increase patient participation and improve well-being.
• Provide education, information, and referral to ensure access to community services and resources.

Requirements

• Bachelor's degree in social work, psychology, counseling, or a related field from an accredited program or university.
• Current BLS (Basic Life Support) Certificate, with a 30-day grace period to obtain it from the date of hire.
• Two years of counseling or case management experience in a medical/social services/mental health setting preferred.
• Experience providing support and advocacy.
• Familiarity with Motivational Interviewing preferred.

Nice-to-haves

• Demonstrated cultural competence and proactive self-reflection on positionality and incorporation of antiracism approaches to clinical care.
• Knowledgeable in the principles, practices, and techniques of social work; basic psychological theory and practices related to human behavior.
• Familiarity with local resources and regulations in a behavioral health care setting.
• Ability to quickly identify risk factors related to patient safety and communicate effectively to appropriate team members.
• Ability to form empathic and collaborative relationships with patients with medical and behavioral health challenges.
• Flexibility in meeting patients' needs.
• Ability to work across cultures and demonstrate support of diversity, equity, and inclusion.
• Excellent organizational skills and a high degree of interpersonal competence with both staff and patients.
• Ability to work with others on the startup of a new program.
• Ability to work in a fast-paced environment as part of an interdisciplinary team.

Benefits

• Loan repayment program