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Case Manager II - Refugee Services
$41,600 - $47,840/Yr
Senior Neighbors - Grand Rapids, MI
posted about 2 months ago
Part-time - Entry Level
Remote - Grand Rapids, MI
Social Assistance
About the position
The Case Manager II - Refugee Services role is designed to assist older adults, particularly those new to the United States, with basic case management needs such as food, utility shut-offs, eviction prevention, and housing needs. This position involves providing information and resources, applying for government assistance, and facilitating the transition to citizenship for older refugees.
Responsibilities
- Provide case management services for older adults in an office or home environment to address social determinants of health.
- Maintain a caseload of 50-75 clients who require assistance with utility shut-offs, home maintenance issues, housing needs, and transportation assistance.
- Assist in crisis intervention, including mental health crises, eviction prevention, and emergency food assistance.
- Achieve monthly and quarterly unit goals.
- Maintain electronic client files that include service plans, case objectives, and ongoing progress notes.
- Advocate on clients' behalf with community resources such as Legal Aide and local government offices.
- Provide systematic follow-up to ensure clients receive needed services.
- Work with community organizations to promote Senior Neighbors services.
- Coordinate with team members to meet client needs.
- Assist with providing immediate response to walk-in clients and assist with intake.
Requirements
- Bachelor's degree in social work or human service field is required.
- Minimum of one year experience preferred.
- CPR/First Aid Certification required.
- Intermediate experience in database management and reporting skills required.
- Intermediate skills in Microsoft Office suite and general internet functions required.
Nice-to-haves
- Experience working with older adults.
- Public speaking skills.
- Strong interpersonal skills.
Benefits
- Paid time off
- Employee assistance program
- Retirement plan
