Case Manager II

$52,000 - $52,000/Yr

The Salvation Army - Colorado Springs, CO

Full-time - Entry Level

Colorado Springs, CO

Religious, Grantmaking, Civic, Professional, and Similar Organizations

About the position

The Case Manager II position at The Salvation Army focuses on providing support to families residing in the shelter, helping them progress towards self-sufficiency and access to supportive services. This role employs a strength-based, client-centric approach to case management, ensuring that each family receives the necessary resources and guidance to improve their situation.

Responsibilities

• Conduct assessment intake on residents to gather personal history.
• Assess additional resources and agencies that may benefit residents and make referrals accordingly.
• Maintain accurate written case notes for each resident interviewed.
• Adhere to all policies and procedures of the center.
• Meet with assigned families weekly for updates and guidance.
• Distribute supplies and belongings to clients.
• Implement center policies and procedures in daily work.
• Conduct searches of belongings in a proper manner.
• Maintain records in a timely, accurate, and orderly manner.
• Participate in required training as directed by the Social Services Director.
• Maintain records related to grant administration.
• Prioritize the welfare of each resident.
• Manage the step/phase program effectively.
• Provide input for necessary educational programming.
• Collaborate with other center staff and volunteers.
• Maintain a professional attitude and appearance at all times.
• Actively support the mission and goals of The Salvation Army.

Requirements

• Associate degree in human services or a minimum of one year working with displaced clients; Bachelor's degree preferred.
• Minimum of one year experience in Case Management or a related field.
• Excellent verbal and written communication skills.
• Ability to present information to small groups.
• Demonstrated good judgment and professionalism.
• Ability to maintain confidentiality.
• Ability to meet deadlines and work with diverse populations.
• Strong problem-solving, listening, and organizational skills.
• Ability to multitask and prioritize according to deadlines.
• Proficient in filing and maintaining files accurately.
• Proficient in Microsoft Word, Access, Excel, PowerPoint, and Outlook.

Nice-to-haves

• Experience with Ulti-Pro or similar software programs.
• Ability to create and maintain spreadsheets.

Benefits

• 403(b) retirement plan
• Dental insurance
• Disability insurance
• Pension plan
• Vision insurance
• Sick leave benefit (1 day per month, 12 sick days per year)
• Vacation benefit (10 vacation days per year)
• One floating day off (accrued immediately)