Case Manager - Kitsap

$57,013 - $62,837/Yr

South Puget Intertribal Planning Agency - Tacoma, WA

Full-time - Entry Level

Tacoma, WA

Social Assistance

About the position

The Case Manager at the South Puget Intertribal Planning Agency (SPIPA) is responsible for delivering comprehensive case management services within the Workforce Development Programs. This role involves creating and supporting Individual Success Plans (ISPs) for clients, monitoring their progress, and ensuring they achieve economic self-sufficiency. The Case Manager will work closely with clients, assess their needs, and provide guidance on employment and training opportunities, while adhering to SPIPA policies and procedures.

Responsibilities

• Create, coordinate, and support client Individual Success Plans (ISP) that fit clients' aptitudes, employment and education levels, physical abilities, and career goals.
• Develop client plans, conduct assessments and deliver services using best practices in case management.
• Monitor and record clients' progress to ensure that the goals and objectives are met to move clients toward economic self-sufficiency.
• Meet with assigned clients at least monthly to provide support and ensure compliance with SPIPA WFD objectives.
• Effectively communicate program and service eligibility, process intakes, and assess client needs to create an ISP to process support services tied to employment and training activities.
• Work closely with the Case Management QA/QI Analyst to ensure proper training in conducting client assessments and to know how to effectively utilize assessment information to identify individual client's unique barriers and develop effective, appropriate service and referral plans to support clients' successful achievement of economic self-sufficiency.
• Work closely with the Workforce Navigator to support clients in obtaining and maintaining employment, participate in training, industry-recognized certificates and academic degrees that best align with their occupational goals and ISPs.
• Establish client case management files in database and document/update client files on a daily basis in database computer system.
• Uphold case management standards as defined in the SPIPA WFD Policy and Procedure Manual.
• Provide quality customer service including conflict resolution.
• Assist clients in completing all required SPIPA WFD documentation or documentation related to the removal of barriers.
• Attend scheduled case management and staff meetings.
• Assist WFD and SPIPA staff to ensure that the program supports the needs of the Consortium Tribes, Tribal Communities and program clients.

Requirements

• Bachelor's Degree from an accredited university in Education, Business Administration, Social Work or related field is preferred with 1 year experience in case management and providing employment and training services to clients.
• Associates Degree in Human Services Field plus 3 years' experience in case management and providing employment and training services to clients.
• High school diploma plus 5 years' experience in case management and providing employment and training services to clients.
• At least one year experience working in a Native American community.
• Ability to understand and apply the program requirements and case management standards as defined in the SPIPA WFD Policy and Procedure Manual.
• Good conflict resolution skills, ability to maintain confidentiality and demonstrate professional office etiquette and professional boundaries.
• Responsive, dependable, cooperative and patient.
• Adaptable, flexible, and open to process and program changes and engaged in program development.
• Strong verbal and written communication skills.
• Strong computer skills with three plus years using Microsoft Office or similar software.
• Possess a valid driver's license.

Nice-to-haves

• Experience with Microsoft Office or similar software for at least three years.
• Knowledge of Native American community resources and services.

Benefits

• Health insurance
• Dental insurance
• Vision insurance
• Life insurance
• Agency contribution to a retirement program