Case Manager (Personal Injury)

$70,000 - $100,000/Yr

Adamson Ahdoot Llp - Los Angeles, CA

Full-time - Mid Level

Los Angeles, CA

11-50 employees

Professional, Scientific, and Technical Services

About the position

The Case Manager (Personal Injury) at Adamson Ahdoot, LLP is responsible for managing all aspects of personal injury claims during the pre-litigation phase. This role involves frequent client interaction, medical records management, and coordination with various departments to ensure superior client service. The ideal candidate will have extensive experience in handling severe client injuries and large policy limits, demonstrating strong organizational and communication skills.

Responsibilities

• Manage all aspects of the PI claims in the pre-litigation phase
• Provide excellent and timely customer service to clients
• Actively medically manage each assigned matter with Attorney approval
• Gather all necessary documents for demand writing team and organize using CRM technology
• Assist and act as a liaison for other departments within the firm
• Provide support to the staff and Attorney with preparing breakdowns
• Handle a case load of 100+ files
• Perform other duties as assigned by Management and/or Team Leaders

Requirements

• Minimum 5+ years' experience in Pre-litigation handling severe client injuries and large policy limits in a law firm setting
• Bilingual (English and Spanish)
• Tech savvy and comfortable working in a paperless system
• Time management and attention to detail
• Exceptional organizational skills and effective oral and written communication skills
• 1-2 years of customer service experience
• 1-2 years of data entry experience
• Proficiency in MS Office suite

Nice-to-haves

• Experience in a medical office
• Previous experience with CRM software such as Salesforce preferred but not required
• Ability to handle high call volume - incoming and outgoing
• Positive attitude, eagerness, and ability to learn new processes and technology

Benefits

• 401(k)
• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Health savings account
• Paid sick time
• Paid time off
• Referral program
• Vision insurance