Case Manager/Program Coordinator 11-025 SC/Glendale Corps

$49,920 - $49,920/Yr

The Salvation Army - Glendale, CA

Full-time - Entry Level

Glendale, CA

10,001+ employees

Religious, Grantmaking, Civic, Professional, and Similar Organizations

About the position

The Case Manager/Program Coordinator at The Salvation Army is responsible for providing comprehensive case management services to residents and families within specific housing programs. This role involves developing external resources, conducting assessments, and ensuring compliance with regulatory requirements. The position requires a commitment to supporting clients in achieving their housing and mental health goals while fostering a positive and supportive environment.

Responsibilities

• Provide comprehensive case management to 15 residents and 4 families.
• Maintain documentation in accordance with regulatory and internal policies.
• Complete a Coordinated Entry System (CES) Triage Tool and enter information into the Homeless Management Information System (HMIS).
• Participate in regular case conferencing calls with the Department of Mental Health (DMH).
• Prepare progress notes and complete all data entry requirements.
• Collaborate with clients' mental health workers to support engagement and stability.
• Conduct Case Management Services including engagement, intake, assessment, and ongoing monitoring.
• Assist clients with implementing a housing plan based on preferences and available resources.
• Develop effective, trusting relationships with participants.
• Assist clients with obtaining necessary identification documents.
• Perform room and apartment checks and notify management of maintenance issues.
• Build and maintain a documented network of referrals and resources for clients.
• Support client discharge process to transitional or permanent housing.
• Facilitate House Meetings to empower clients and address program concerns.
• Ensure distribution logs for hygiene supplies and maintenance services are followed.
• Provide follow-up case management for residents post-discharge.
• Provide kitchen support as needed including meal preparation and service.
• Attend outside partnership agency meetings and trainings as needed.
• Maintain an ‘on-call' status for emergency responses.
• Supervise staff and report any issues to management.
• Compile monthly statistical reports for county and city contracts.

Requirements

• Must possess a valid California driver's license and pass a criminal background check.
• BA in human services field with a minimum of two years of experience or four years of social services experience with case management.
• Ability to keep organizational and client confidentiality.
• Computer literate and proficient in using computerized database systems for information management.
• Must be supportive of The Salvation Army's Christian mission and philosophy.
• CPR/First Aid Certification.

Nice-to-haves

• Experience in time management.
• Knowledge of mainstream benefits, homeless assistance, employment, housing, medical and mental health resources in the community.
• Skilled in non-violent crisis intervention.

Benefits

• Competitive hourly wage of $24.
• Full-time employment with a structured schedule.
• Opportunities for professional development and training.