Case Manager - Refugee Resettlement

$42,640 - $42,640/Yr

Catholic Charities USA - Rochester, NY

Full-time - Entry Level

Rochester, NY

Religious, Grantmaking, Civic, Professional, and Similar Organizations

About the position

The Case Manager for Refugee Resettlement at Catholic Charities Family and Community Services is responsible for providing intensive case management to newly-arrived refugee clients. This role involves ensuring that refugee families receive necessary resettlement services in compliance with national standards and agency principles, while fostering a trauma-informed care environment. The Case Manager collaborates with agency staff, volunteers, and external partners to facilitate access to essential services and support for refugee families.

Responsibilities

• Ensure and document the timely provision of all resettlement services per federal standards.
• Prepare friends and relatives of refugee families to assist in service delivery.
• Provide airport reception services for newly arrived refugees.
• Coordinate basic needs requirements such as food, clothing, and home furnishings.
• Facilitate refugee placement in suitable housing.
• Conduct intake, orientation, and assessment of newly arrived refugees.
• Formulate service plans and coordinate all resettlement service provision.
• Facilitate access to identified service providers in health, education, public benefits, and employment.
• Conduct home visits and inspections to ensure client welfare and adequacy of services.
• Secure payments to vendors and clients, maintaining individual client budgets.
• Document services in client case logs and maintain individual case files.
• Participate in program and agency initiatives aimed at quality improvement.
• Attend weekly service coordination meetings and other relevant trainings.
• Assist in preparation of routine reports and administrative tasks.
• Participate in strategic planning and program improvement activities.
• Pursue professional development related to job performance.

Requirements

• Bachelor's Degree in Social Work, Human Services, or related field.
• At least one year of experience in the Human Services field or case management.
• Valid and clean NYS Driver's License and access to a reliable vehicle.

Nice-to-haves

• Experience working with volunteers, refugees, and local service providers.
• Ability to speak English and at least one additional language.

Benefits

• Full-time position with a competitive hourly wage of $20.50.