Case Manager Supervisor

About the position

The Case Manager Supervisor position is part of the leadership team of the Safe Haven department at Pine Street Inn and is responsible for overseeing the case management operations of the 3 Safe Haven programs using a Housing First/Safe Haven Stabilization model. The incumbent is responsible for providing administrative and clinical supervision to staff, supporting staff so that they can create and maintain a respectful atmosphere that empowers very chronic, mentally ill participants to reach their highest level of independent functioning, achieve their highest level of self-sufficiency obtain permanent housing and connect to community resources. The incumbent is responsible for program content including the implementation of effective best practices (Motivational Interviewing, Comprehensive Case Management, Harm Reduction, and Trauma Informed Care) and ensures the provision of high quality case management supports on a 24/7 basis. This will involve hiring, evaluation, training and support of supervisees; ensuring compliance with DMH licensing and legal requirements; and communicating key objectives to staff and ensuring compliance with same. The incumbent will be a great team player self-motivated, with solid communications skills, capable of implementing new policies, procedures and plans. This position requires a great deal of tact, diplomacy and creative problem solving in order to maintain our positive working relationship with other departments and teams.

Responsibilities

• Oversee case management operations of the 3 Safe Haven programs.
• Provide administrative and clinical supervision to staff.
• Support staff in creating a respectful atmosphere for participants.
• Implement effective best practices in case management.
• Ensure high quality case management supports on a 24/7 basis.
• Hire, evaluate, train, and support supervisees.
• Ensure compliance with DMH licensing and legal requirements.
• Communicate key objectives to staff and ensure compliance.

Requirements

• BA/BS in psychology or related field.
• Currently certified in or have ability to achieve CPR and First Aid certification.
• A minimum of two (2) years experience supervising others in a human services setting.
• A minimum of two (2) years working with a homeless population presenting with substance use and mental health issues.
• Familiarity with the concepts of psychosocial rehabilitation and consumer empowerment.
• Experience in best practices such as Motivational Interviewing and Trauma-Informed Care.
• Knowledge of issues related to homelessness, substance abuse, mental illness, and economic factors.

Nice-to-haves

• Master’s Degree in social work, counseling, psychology or mental health.
• Minimum of one (1) year of supervised substance abuse experience.
• Bilingual, with an emphasis in English and Spanish.
• Previous experience working with a Housing First philosophy.
• Previous experience working with chronically homeless with tri-morbidities.
• Familiarity with the Metropolitan Boston public and private mental health system.
• Extensive experience with case management and knowledge of available services for homeless men.
• Experience utilizing electronic health record documentation systems.