Case Manager Supervisor

$56,009 - $56,009/Yr

Resources For Human Development - Philadelphia, PA

Full-time - Mid Level

Philadelphia, PA

Social Assistance

About the position

The TCM Supervisor is responsible for overseeing the compliance of Resource Coordinators with mental health regulations and providing supervision, coaching, and development to direct reports. This role is integral to the FaSST/Connections behavioral health case management unit, which focuses on delivering consumer-defined services to individuals with mental health disorders, particularly those experiencing homelessness.

Responsibilities

• Manage, coordinate and direct activities of assigned Resource Coordinators to ensure necessary services are delivered.
• Provide direct service as may be required in emergency situations.
• Train and supervise staff in the completion of all required documents.
• Provide weekly supervision to ensure a comprehensive approach to treatment.
• Collaborate with the Program Director to provide coaching and counseling through formal supervision meetings and corrective actions when necessary.
• Collaborate with external teams such as various shelters and stakeholders to ensure coordination between systems.
• Oversee and monitor individuals' assessment process.
• Facilitate team meetings and engage supervisees with all consumers on the team's caseload.
• Keep track of assigned supervisees' timesheets and approve vacation requests.
• Participate in agency and external meetings and achieve mandated training hours.
• Regularly review charts, caseloads, and placements.
• Address and respond to incident reports and consumer complaints.

Requirements

• Master's Degree in a human service field, preferably social work, counseling, or psychology.
• 3 years direct care experience in a mental health related field.
• One year supervisory experience.
• A valid driver's license.
• Knowledge of mental health systems and community resources.
• Proven networking and supervisory skills.
• Intermediate level computer skills.

Nice-to-haves

• Experience in behavioral health case management.
• Familiarity with compliance and regulatory standards in mental health.

Benefits

• Flexible schedule
• 20 vacation days
• 7 sick days
• 12 paid holidays
• Opportunities for student loan reimbursement
• Professional growth and development
• Well-being initiatives including yoga and kickboxing
• Self-care room equipped with a massage chair.