Case Manager Supervisor

$65,000 - $65,000/Yr

Neighborhood Association

Full-time - Mid Level

About the position

The Case Manager Supervisor plays a pivotal role in supporting the Director of Social Services in program operations, including planning, development, implementation, monitoring, evaluation, and procedural enhancements. This position involves overseeing the day-to-day operations of the Social Services Department, ensuring adherence to policies and procedures, and leading a team of case managers to provide essential services to residents.

Responsibilities

• Ensure adherence to organizational policies and procedures, focusing on conflict resolution.
• Collaborate with the Director of Social Services in approving employee timesheets and time off requests.
• Participate in shaping departmental goals, objectives, policies, and procedures, providing recommendations for refining existing standards.
• Direct a team of case managers in preparing independent living plans, discharge plans, and follow-up care programs.
• Lead the recruitment, supervision, monitoring, and evaluation of social services staff, ensuring proficient execution of routine tasks.
• Establish and implement schedules and work assignments within the social services department.
• Provide crisis intervention and emergency services as necessary.
• Ensure case managers provide all required and appropriate services, including housing, employment, and therapeutic placements.
• Oversee the orientation and training of new employees in the shelter.
• Maintain thorough supervisory case notes, referrals, and related documentation.
• Foster ongoing communication with all supervisors regarding social services matters.
• Coordinate services to ensure the physical plant operates safely, comfortably, and in compliance with DHS and OTDA regulations.
• Generate weekly, monthly, quarterly, and annual progress reports.
• Consult with other agencies and individuals regarding resident records, rights, and responsibilities.
• Ensure Chart Compliance according to OTDA and DHS standards, including conducting monthly chart audits.
• Collaborate closely with housing specialists and employment services staff to assess client readiness for housing and/or employment.
• Organize and facilitate community outreach and related activities.
• Act as a liaison and representative for community interactions as required.

Requirements

• Bachelor's degree in social work, psychology, sociology, or related field with a minimum of 2 years of direct social service supervisory experience.
• Associate degree in human services or related field with a minimum of 4 years of direct social service supervisory experience.
• High School Diploma/General Equivalent Diploma with a minimum of 8 years of direct social service supervisory experience.
• Flexibility to work some evenings and occasional weekends as necessary.
• Exceptional demonstrated writing proficiency.
• Proficient in MS Word, Excel, and database management.
• Knowledgeable in DHS/OTDA social service documentation policies and procedures.

Nice-to-haves

• Preferred experience in assessment, direct practice, counseling, supervision, community outreach, group leadership, and program development.
• Familiarity with community resources.
• Demonstrates critical thinking, analytical and problem-solving skills, along with resourcefulness.
• Familiarity with community health services, social service support agencies, and networks.
• Ability to remain composed in crisis situations.
• Proven supervisory experience with a team-oriented approach.
• Demonstrated ability to collaborate effectively with diverse groups.
• Proven aptitude for managing multiple tasks efficiently under pressure.
• Strong organizational skills, keen attention to detail, and efficient time management.
• Exhibits maturity, integrity, and sound judgment.