Case Manager Supervisor

One Hope United • Orlando, FL

400d • $60,000 - $60,000

About The Position

The Case Manager Supervisor is responsible for overseeing the delivery of services in assigned programs, ensuring compliance with program guidelines and funding source requirements. This role involves supervising staff, maintaining client safety, and providing direct services when necessary. The supervisor also participates in agency management meetings and promotes agency programs and services.

Requirements

• Bachelor's degree or Master's degree in relevant fields from an accredited college or university.
• Master's degree with at least two years of experience, or Bachelor's degree with at least four years of experience in human services or child welfare programs.
• State of Florida Child Welfare Certification.
• Reliable transportation and valid driver's license with acceptable insurance coverage.

Nice To Haves

• Experience in child welfare programs.
• Advanced communication skills for documentation and reporting.
• Ability to manage multiple projects and tight deadlines.
• Proficiency in Microsoft Windows and data entry.

Responsibilities

• Assist CQI in the development of agency documentation to enhance programming and ensure quality of service.
• Attend court hearings, case reviews, staffing's, and meetings as needed.
• Complete and submit performance appraisals in a timely manner.
• Complete various outcome reports as required.
• Conduct weekly unit meetings with staff.
• Ensure adequate client contact is maintained according to program guidelines.
• Ensure adherence to contractual obligations with the funding source.
• Monitor child and client safety and respond appropriately to risks.
• Handle client, staff, caretaker, and collateral complaints and grievances.
• Manage a 24-hour on-call response system for referrals and emergencies.
• Monitor program expenditures for budget compliance.
• Oversee case responsibilities and provide guidance in case planning.
• Participate in agency management meetings and public speaking engagements.
• Provide direct service to children and families in the absence of assigned staff.
• Train staff on therapeutic approaches and funding source policies.
• Review intake information and determine referral acceptance.
• Manage case assignments to maintain appropriate staff-to-client ratios.
• Work with staff to ensure permanency for clients.

Benefits

• Tuition assistance up to $2500 per year.
• Up to 4 weeks paid vacation days, 6 paid personal days, and 5 paid sick days annually.
• Medical, dental, vision, 403b retirement, flexible spending accounts, health savings account, and short-term disability options.
• Agency paid life insurance up to $50K based on salary.
• Voluntary supplemental life insurance for employee, spouse, and child(ren).
• Voluntary legal plans.
• Agency paid long-term disability after 1 year of employment.
• Career ladders, professional development, and promotion opportunities.
• Free LCSW and LCPC supervision hours available in some locations.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Nursing and Residential Care Facilities
• Education Level: Bachelor's degree
• Number of Employees: 501-1,000 employees